Site Support Engineer

Nepean Parent Account; Nusa Tenggara Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PROK, part of the NEPEAN Group, seeks a Site Support Engineer to deliver technical support for conveyor systems at customer sites. You will work with customers, sales, and operations to optimize equipment performance and drive growth through engineering expertise.

Qualifications include a Mechanical/Mining/Materials Engineering degree and 2–3 years in mining or heavy industry, with strong communication and problem-solving abilities for remote site work.

Qualifications

• Bachelor's degree in Mechanical, Mining, or Materials Engineering.
• 2–3 years in mining or heavy industry.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support for conveyor components and materials handling systems.
• Conduct site inspections and root-cause analyses.
• Recommend engineering solutions based on requirements.
• Build relationships with customers and stakeholders.
• Support business development with technical expertise.
• Ensure compliance with company policies and HSE.
• Prepare technical reports and present findings.

Skills

Mining/Heavy industry exp

Conveyor systems know-how

Technical report writing

Remote site work

Education

Bachelor's degree in Mechanical/Mining/Materials Eng

Job description

PROK, part of the NEPEAN Group, is a global leader in conveyor components and solutions. We are seeking a Site Support Engineer to provide technical support for conveyor systems and materials handling equipment at customer sites. In this role, you will work closely with customers, sales, and operations teams to deliver practical engineering solutions, optimize equipment performance, and support business growth through technical expertise.

About PROK

PROK is the global leader in conveyor components, with a history of engineering innovation and customer success. Our Indonesian operations, with facilities in Jakarta and Surabaya, are a critical hub for Southeast Asia, servicing tier-one miners, Conveyor OEMs, and EPCMs. Backed by the strength of NEPEAN, we are investing in people, facilities, and technology to drive the next phase of growth.

Our DNA

At PROK, our culture is built on the NEPEAN DNA - the way we think, act, and win:

• Make the customer successful
• Take ownership
• Get things done
• The best team wins
• Be entrepreneurial
• Be professional
• Keep growing

We operate in a lean, non-bureaucratic way - focused on ethics, action, and results. These values guide how we work, lead, and succeed together.

What you'll do

• Provide technical support for conveyor components and materials handling systems.
• Conduct site inspections, equipment assessments, and root cause analyses to identify improvement opportunities.
• Recommend suitable products and engineering solutions based on customer operational requirements.
• Build and maintain strong relationships with customers and key stakeholders.
• Support business development activities by providing technical expertise during customer engagements.
• Ensure all activities are conducted in compliance with company policies and HSE
• Prepare technical reports and present findings and recommendations to customers and internal teams.

What you'll bring

• Bachelor's Degree in Mechanical, Mining, or Materials Engineering. Candidates from other educational backgrounds with relevant mining or conveyor industry experience are also encouraged to apply.
• 2-3 years experience in Mining, Materials Handling, or Heavy Industry Environments, preferably in a site-based role
• Strong technical knowledge of conveyor systems, conveyor components, and materials handling equipment.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work independently and effectively in a remote mining site environment.
• Why PROK?
• Join a global leader in conveyor technology and gain hands-on experience supporting major mining operations. At PROK, you'll work on challenging engineering projects, collaborate with industry experts, and build your career in a growing business backed by the strength of NEPEAN.