Site Reliability Engineer (SRE)

PT. HTC Global Software Services; Jakarta Utara; On-site; IDR 550,000,000 - 900,000,000; Full time

Job summary

HTC Global Services is seeking an experienced Site Reliability Engineer in Jakarta to maintain and optimize Tencent Cloud production services. The role focuses on ensuring 99.99%+ availability, running highly distributed systems and collaborating with Tencent product teams.

You will define SLIs/SLOs, build monitoring and alerting, lead incident responses and implement self-healing automation, while participating in on-call rotations for critical cloud services.

Qualifications

• Minimum 5 years experience as Site Reliability Engineer (SRE).
• Core Skills: Linux, Kubernetes, containers, Python/Go/C++, distributed systems, observability, automation, CI/CD, cloud infrastructure, incident management and performance engineering.

Responsibilities

• Maintain the reliability, availability, scalability and performance of Tencent Cloud's production services and infrastructure.
• Engineer Tencent Cloud services to achieve 99.99%+ availability targets, depending on the service SLA.
• Operate and improve highly distributed production systems supporting large numbers of customers.
• Define and monitor SLIs, SLOs, error budgets and service health indicators.
• Build monitoring, logging, tracing and automated alerting capabilities.
• Detect and resolve live production incidents across compute, network, storage and database environments.
• Lead incident response, root-cause analysis and post-mortem activities.
• Develop self-healing and automated remediation mechanisms.
• Automate repetitive operational activities and reduce engineering toil.
• Perform capacity planning, performance optimization and resilience testing.
• Design failover and disaster-recovery mechanisms.
• Participate in production/on-call rotations for critical cloud services.
• Work directly with Tencent Cloud product engineering teams to improve service reliability

Skills

Linux

Kubernetes

containers

Python

Go

C++

distributed systems

observability

automation

CI/CD

cloud infrastructure

incident management

performance engineering

Job description

Maintain the reliability, availability, scalability and performance of Tencent Cloud's production services and infrastructure.

Engineer Tencent Cloud services to achieve 99.99%+ availability targets, depending on the service SLA.

Operate and improve highly distributed production systems supporting large numbers of customers.

Define and monitor SLIs, SLOs, error budgets and service health indicators.

Build monitoring, logging, tracing and automated alerting capabilities.

Detect and resolve live production incidents across compute, network, storage and database environments.

Lead incident response, root-cause analysis and post-mortem activities.

Develop self-healing and automated remediation mechanisms.

Automate repetitive operational activities and reduce engineering toil.

Perform capacity planning, performance optimization and resilience testing.

Design failover and disaster-recovery mechanisms.

Participate in production/on-call rotations for critical cloud services.

Work directly with Tencent Cloud product engineering teams to improve service reliability

Requirements:

Minimum 5 years experience as Site Reliability Engineer (SRE)

Core Skills: Linux, Kubernetes, containers, Python/Go/C++, distributed systems, observability, automation, CI/CD, cloud infrastructure, incident management and performance engineering.

Ready to join ASAP is preferably

Willing work in shifting (8 hours x 5 days/week)

Information Technology Services 1,001-5,000 employees

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTCs client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission :

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.