Cloud Operations ( GCP & Kubernetes )

PT. HTC Global Software Services; Jakarta Utara; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

HTC Global Services in Jakarta is seeking a Cloud Operations professional to perform 24x7 monitoring and support for GCP and GKE environments. You will monitor clusters, pods, services, and related cloud services, triage incidents, and coordinate with multiple teams.

The role requires hands-on GCP/GKE experience, familiarity with Terraform/Helm, and strong problem-solving skills. The candidate will handle health checks, patching, upgrades, lifecycle management, and CI/CD troubleshooting, while

Qualifications

• Minimum 2 years of experience in Cloud Operations, IT Infrastructure, System Operations, or related roles.
• Hands-on experience with Google Cloud Platform (GCP) and Kubernetes/GKE.
• Experience in 24x7 monitoring, incident management, and troubleshooting.
• Good knowledge of Kubernetes administration and troubleshooting.
• Experience with Terraform and/or Helm is preferred.
• Familiar with monitoring and observability tools such as Prometheus, Grafana, Cloud Monitoring, and Cloud Logging.
• Familiar with Linux, networking, IAM/RBAC, and cloud infrastructure.
• Experience with CI/CD and production deployment is a plus.
• Good analytical and problem-solving skills.
• Willing to work on a shifting schedule (24x7), including weekends and public holidays.
• Good communication and teamwork skills.

Responsibilities

• Perform 24x7 monitoring and operational support for GCP and Google Kubernetes Engine (GKE) environments.
• Monitor system alerts, applications, clusters, nodes, and supporting cloud services.
• Perform incident triage and troubleshooting for Kubernetes, application, network, storage, and infrastructure issues.
• Handle incident escalation and coordinate with Cloud, Network, Security, Application, and Development teams.
• Perform routine health checks, maintenance, patching, upgrades, and lifecycle management of GKE environments.
• Manage Kubernetes resources such as Pods, Deployments, Services, Ingress, ConfigMaps, Secrets, and StatefulSets.
• Support CI/CD deployment activities and troubleshoot deployment or release issues.
• Monitor platform performance, capacity, availability, and resource utilization.
• Perform RCA and prepare incident reports for major incidents.
• Maintain operational documentation, SOPs, runbooks, and shift handover reports.
• Ensure operational activities comply with SLA, SLO, and company procedures.

Skills

GCP

Kubernetes/GKE

Incident management

24x7 monitoring

Terraform

Helm

Prometheus

Grafana

Tools

Terraform

Helm

Prometheus

Grafana

Cloud Monitoring

Cloud Logging

Job description

Perform 24x7 monitoring and operational support for GCP and Google Kubernetes Engine (GKE) environments.

Monitor system alerts, applications, clusters, nodes, and supporting cloud services.

Perform incident triage and troubleshooting for Kubernetes, application, network, storage, and infrastructure issues.

Handle incident escalation and coordinate with Cloud, Network, Security, Application, and Development teams.

Perform routine health checks, maintenance, patching, upgrades, and lifecycle management of GKE environments.

Manage Kubernetes resources such as Pods, Deployments, Services, Ingress, ConfigMaps, Secrets, and StatefulSets.

Support CI/CD deployment activities and troubleshoot deployment or release issues.

Monitor platform performance, capacity, availability, and resource utilization.

Perform RCA and prepare incident reports for major incidents.

Maintain operational documentation, SOPs, runbooks, and shift handover reports.

Ensure operational activities comply with SLA, SLO, and company procedures.

Work in a shifting schedule, including night shifts, weekends, and public holidays.

Requirements

Minimum 2 years of experience in Cloud Operations, IT Infrastructure, System Operations, or related roles.

Hands-on experience with Google Cloud Platform (GCP) and Kubernetes/GKE.

Experience in 24x7 monitoring, incident management, and troubleshooting.

Good knowledge of Kubernetes administration and troubleshooting.

Experience with Terraform and/or Helm is preferred.

Familiar with monitoring and observability tools such as Prometheus, Grafana, Cloud Monitoring, and Cloud Logging.

Familiar with Linux, networking, IAM/RBAC, and cloud infrastructure.

Experience with CI/CD and production deployment is a plus.

Good analytical and problem-solving skills.

Willing to work on a shifting schedule (24x7), including weekends and public holidays.

Good communication and teamwork skills.

Information Technology Services 1,001-5,000 employees

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTCs client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission :

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTCs client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission :

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.