Site Reliability Engineer

CIMB Niaga; Tangerang Selatan; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

CIMB Niaga seeks an experienced Platform Engineer to oversee database administration, ESB platform reliability, and observability. You will implement monitoring, handle incidents, and drive automation to sustain high-availability systems.

Required are 3+ years in SRE/DBA roles, experience with enterprise integration platforms, and strong problem-solving skills. This role emphasizes collaboration with security, development, and operations teams.

Qualifications

• 3+ years in SRE, Middleware Operations, DBA, or Platform Engineering.
• 3+ years managing enterprise integration platforms.
• Proven experience supporting production environments.

Responsibilities

• Administer and maintain ESB-related databases and integration platforms.
• Apply performance tuning, backup/recovery, and security controls.
• Implement monitoring, dashboards, and alerting for databases and ESB runtimes.
• Lead incident response, RCA, and preventive actions.
• Automate operational tasks and governance activities.
• Collaborate across teams to ensure availability and compliance.

Skills

Analytical thinking

Troubleshooting

Stakeholder communication

Documentation practices

Education

Bachelor's Degree in CS/IS/Engineering

Tools

Elastic

Splunk

OpenSearch

Docker

Kafka

MQ Series

ActiveMQ

REST/SOAP

Job description

1. Database Administration & Optimization (Primary Focus)

Database Operations

• Administer and maintain ESB-related databases (DB2, Oracle, SQL Server, PostgreSQL, MySQL, or equivalent).
• Perform database installation, configuration, upgrades, patching, and lifecycle management.
• Manage database schemas, tablespaces, indexes, stored procedures, and jobs supporting the integration platform.
• Ensure database high availability and disaster recovery readiness.

Performance Tuning

• Monitor database performance and proactively identify bottlenecks.
• Analyze slow-running queries and optimize execution plans.
• Implement indexing strategies and database optimization techniques.
• Perform capacity planning based on transaction growth and integration workloads.

Backup & Recovery

• Design and execute backup, restoration, and recovery procedures.
• Validate backup integrity through regular recovery testing.
• Establish and maintain RPO/RTO requirements for critical integration databases.

Database Security

• Manage database access control and privileged accounts.
• Ensure encryption, audit logging, and compliance requirements are implemented.
• Collaborate with security teams to remediate vulnerabilities and perform security hardening.

2. ESB Platform Reliability Engineering

Platform Availability

• Ensure ESB services meet defined SLA, SLO, and availability targets.
• Maintain platform resilience through proactive monitoring and preventive maintenance.
• Support middleware platforms such as:
• IBM Integration Bus (ESB Suite)
• WebMethods
• Red Hat
• MFT
• Hybrid Integration Platforms

Reliability Management

• Implement reliability engineering practices and operational standards.
• Conduct root cause analysis (RCA) and problem management activities.
• Eliminate recurring incidents through automation and service improvements.

3. Monitoring & Observability

• Implement monitoring and alerting for databases, ESB runtimes, API gateways, and messaging services.
• Create operational dashboards and health reports.
• Monitor:
• Error rates

Preferred Tools

• Elastic
• Splunk
• OpenSearch

4. Incident & Problem Management

• Act as escalation point for critical production incidents.
• Lead incident response activities for integration and database-related outages.
• Perform post-incident reviews and corrective action tracking.
• Participate in 24x7 on-call support rotation when required.

Key Activities

• Incident triage
• Service restoration
• Root cause analysis
• Preventive action implementation
• Knowledge base maintenance

5. Automation & DevOps

• Develop automation scripts to reduce operational overhead.
• Automate:
• Database maintenance activities
• Monitoring configurations
• Deployment verification

Common Technologies

• Python
• Shell Scripting
• PowerShell
• Terraform
• Jenkins
• GitHub Actions

6. Capacity & Performance Management

• Monitor platform utilization and growth trends.
• Conduct performance benchmarking and stress testing.
• Forecast infrastructure and database resource requirements.
• Recommend scaling strategies for integration workloads.

7. Disaster Recovery & Business Continuity

• Design and maintain DR procedures for ESB platforms and databases.
• Participate in periodic DR drills.
• Ensure service recovery objectives meet business requirements.

8. Governance & Compliance

• Ensure compliance with enterprise security and operational standards.
• Maintain operational documentation, runbooks, and architecture diagrams.
• Support audit and regulatory requirements.

Required Qualifications

Education

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related discipline.

Experience

• 3+ years of experience in SRE, Middleware Operations, Database Administration, or Platform Engineering.
• 3+ years managing enterprise integration platforms.
• Proven experience supporting mission-critical production environments.

Technical Skills

Database (Mandatory)

• DBA
• Database Performance Tuning
• Backup & Recovery
• Replication & High Availability
• Query Optimization
• Data Security & Auditing

Integration Technologies

• Enterprise Service Bus (ESB)
• API Management
• Kafka
• MQ Series
• ActiveMQ
• RDQM
• REST/SOAP Services

Infrastructure

• Windows Server
• Docker
• Public Cloud Platforms (Azure preferred)

Monitoring & Observability

• Elastic
• Splunk
• OpenSearch

Soft Skills

• Strong analytical and troubleshooting capabilities.
• Ability to work under pressure during production incidents.
• Stakeholder communication and coordination skills.
• Strong documentation and knowledge-sharing practices.