Servicing Customer Excellence

Fuse; Indonesia; Presencial; IDR 44.640.000 - 89.280.000; Jornada completa

Descripción de la vacante

Fuse is a leading insurtech company in Southeast Asia, currently building the #1 insurtech platform to help people access insurance efficiently. We seek talented individuals to join our growing team and build strong capabilities to reach our goals.

This Servicing Customer Excellence role is full-time in Indonesia. You will provide accurate information on claim processes, handle complaints with timely solutions, and act as the liaison between insured customers and insurance companies with a

Formación

• Minimum Diploma degree from any major.
• 1–2 years of experience in Customer Service or related roles.
• Experience with external parties (especially e-commerce) and coordinating with internal divisions.
• Having background from Insurance/Insurtech is a great plus.

Responsabilidades

• Provide accurate information regarding the process and status of insurance claims.
• Handle complaints, provide good solutions and alternatives within time limits and follow up to ensure resolution via email, WhatsApp, Livechat, etc.
• Demonstrate a positive, empathetic and professional attitude towards customers at all times.
• Being the PIC between insured and Insurance companies.
• Prepare report related to daily activities/data to Supervisors and Managers.

Conocimientos

Can-do attitude

High initiative

Excellent problem-solving

Educación

Diploma degree

Descripción del empleo

Servicing Customer Excellence

Perusahaan : Fuse Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Servicing Customer Excellence

We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. Therefore we need talent with great potential like you to join this growing organization, learning the right skills and also building great teams to reach our goals.

Responsibilities

• Provide accurate, valid and complete information regarding the process and status of insurance claims.
• Handle complaints, provide good solutions and alternatives within time limits and follow up to ensure resolution via, email, whatsapp, Livechat, etc.
• Demonstrate a positive, empathetic and professional attitude towards customers at all times.
  Assist customers and also guiding customers until customer needs fulfilled.
• Being the PIC between insured and Insurance companies.
• Prepare report related to daily activitiesdata to Supervisors and Managers.

Qualifications

• Minimum Diploma degree from any major(s).
• Minimum 1-2 years of experience as Customer Service, Customer Success, Helpdesk, Claim Supportor any other client facing operation roles.
• Experienced in handling external parties (especially e-commerce) and coordinating with internal divisions.
• Having background from Insurance, Broker Insurance, or Insurtech is a great plus.
• Agile in fast-paced environment.
• Can-do attitude.
• Highly initiative and motivated in self learning.
• High achiever with go-extra-miles spirit.
• Excellent problem-solving skills and full of insights.

About FUSE

Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.

Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.

Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.

Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.

More about FUSE

FUSE Group LinkedIn

Instagram @lifeatfuse