Service Desk Engineer (IT Support)

Xapiens Teknologi Indonesia; Tangerang Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An IT solutions company in Tangerang Selatan is seeking a skilled IT Support Specialist. You will provide day-to-day IT support, install and configure hardware, troubleshoot issues, and create technical documentation. A Bachelor's degree in Computer Science or relevant engineering is required, along with a passion for technology and good communication skills.

Qualifications

• Bachelor's degree in relevant fields is mandatory.
• Familiarity with IT infrastructure is required.
• Good analytical skills and willingness to learn.

Responsibilities

• Provide support for business-related IT to end-users.
• Install and configure computers, OS, printers, and applications.
• Diagnose technical issues and provide prompt solutions.

Skills

Analytical skills

Communication skills

Knowledge of Microsoft products

Interpersonal skills

Education

Bachelor's degree in Engineering (Computer/Electrical/Telecommunication) or Computer Science/Information Technology

Tools

IT Infrastructure hardware

Networking tools

Microsoft products

Job description

Responsibilities

• Provides day-to-day support for business related IT to end-users
• Installation and configuration of Computer, OS, Printers, and Application
• Analyze and diagnose technical issues and give fast problem resolution
• Troubleshoot and resolve issues related to computer hardware, software, networks, & printers
• Create report and technical documentation for IT environment
  
  

Requirements

• Bachelor's degree in Engineering (Computer/Electrical/Telecommunication), Computer Science/ Information Technology
• Familiar with IT Infrastructure hardware, software and networking
• Have good knowledge about Microsoft product and cloud services
• Good analytical skills and passionate to learn new technology
• Good communication & interpersonal skills, English is an advantage