Service Delivery Manager

Macquarie Group; Indonesia; On-site; IDR 300,000,000 - 480,000,000; Full time

Job summary

Macquarie Group is seeking a Service Delivery Manager in Indonesia to drive consistent service management and delivery practices across Finance, People and Engagement Data. You will work with capability leaders, business stakeholders and technology teams to improve prioritisation, planning, governance and reporting, while ensuring visibility of delivery commitments, risks and finances.

You will coordinate multiple teams, support service performance reporting and lead continuous improvement,

Responsibilities

• Drive consistent service management and delivery practices across Finance, People and Engagement Data Data, coordinating operational processes and improving prioritisation, planning, governance and reporting.

Job description

Other, Projects & Change (non Technology), Technology - Project Management / PMO

As a Service Delivery Manager, you will play a key role in driving consistent service management and delivery practices across Financial, People and Engagement Data Data. You will work closely with capability leaders, business stakeholders and technology teams to improve how work is prioritised, planned, governed and reported, while providing clear visibility of delivery commitments, risks, dependencies, workforce planning and financial performance. You will coordinate operational processes across multiple teams, support service performance reporting and continuous improvement initiatives, and help ensure effective collaboration between business and technology stakeholders. Your work will contribute to the successful delivery of data services that support critical business outcomes across Finance, Treasury and Risk Management.