Senior Travel Operations Lead - Ticketing & Reissues

ATI Business Group; Jakarta Pusat; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

ATI Business Group in Jakarta Pusat is seeking a Senior Supervisor to lead our travel operations team. You will manage Flight Issuance, Reissuance, Refund Processing, and Customer Support operations, ensuring high service quality.

The ideal candidate has proven experience with Travelport, Sabre, or Amadeus systems and strong English communication skills. This role emphasizes data-driven decision-making and fostering a customer-focused culture.

Qualifications

• Proven experience in travel operations, particularly in ticketing, reissuance, and refunds.
• Excellent English communication skills for managing escalations and building relationships.
• The ability to make data-driven decisions and drive continuous improvement.

Responsibilities

• Lead Travel Consultant and Ticketing operations to meet SLAs and quality standards.
• Drive operational excellence through analysis and continuous improvement.
• Provide leadership and coaching to team members.
• Handle complex travel issues, partnering with stakeholders for resolutions.
• Manage operational reporting and workforce planning.

Skills

Leadership

Data-driven analysis

Communication skills

Analytical thinking

Customer service

Tools

Travelport

Sabre

Amadeus

Job description

ATI Business Group in Jakarta Pusat is seeking a Senior Supervisor to lead our travel operations team. You will manage Flight Issuance, Reissuance, Refund Processing, and Customer Support operations, ensuring high service quality.

The ideal candidate has proven experience with Travelport, Sabre, or Amadeus systems and strong English communication skills. This role emphasizes data-driven decision-making and fostering a customer-focused culture.