Senior Technician, Heavy Equipment Field Service

Trakindo; Muara Teweh; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Trakindo is seeking an on-site service technician with a minimum SMK in Electrical/Heavy Equipment/Mechanical/Technical fields and at least 2 years of heavy equipment experience. You will guide junior staff, prepare and verify service documents, and ensure safe, compliant execution of technical jobs.

Responsibilities include mechanical testing, technical analyses, problem solving with customers under guidance, and timely service delivery to meet client requirements.

Qualifications

• Minimum SMK in Electrical/ Heavy Equipment/ Mechanical/ Technical major.
• Minimum 2 years experience in Heavy Equipment.

Responsibilities

• Guide lower level staff as part of development.
• Complete, verify, and submit service administration and technical or technology job documents in accordance with standard manuals and procedures, to ensure accurate records and proper service processing.
• Perform contamination control and safety activities for technical or technology job processes in accordance with standard manuals and procedures to ensure safe, clean, and compliant service execution.
• Identify waste and participate in continuous improvement to improve safety, quality, and efficiency.
• Execute mechanical jobs processes per manuals to ensure accurate, reliable service.
• Provide technical explanations to customers regarding problem solving under guidance to clarify issues and solutions provided.
• Ensure service activity in quick respond, meet target completion and customer requirement to maintain satisfactory quality of technical or technology job processes and results.
• Process parts requests and returns for technical or technology job processes by following standard manuals and procedures and ensuring parts or components are in good condition when handover to customers to support accurate service processing and reliability.
• Define services requirement (revenue, warranty or guarantee) related customer request to meet with customer needs and request.

Education

SMK in Electrical/ Heavy Equipment/ Mechanical/ Technical major

Job description

Trakindo is seeking an on-site service technician with a minimum SMK in Electrical/Heavy Equipment/Mechanical/Technical fields and at least 2 years of heavy equipment experience. You will guide junior staff, prepare and verify service documents, and ensure safe, compliant execution of technical jobs.

Responsibilities include mechanical testing, technical analyses, problem solving with customers under guidance, and timely service delivery to meet client requirements.