Senior Operations Team Lead - Coaching & KPIs

Concentrix; Kota Yogyakarta; Presencial; IDR 100.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Sr. Team Leader, Operations in Yogyakarta, Indonesia. This role supervises call center teams, coaches team leaders, and ensures performance against KPIs while driving improvement initiatives.

You will mentor staff, manage scheduling, and uphold company standards across shifts. The ideal candidate holds an associate degree with 4–6 years of experience, including at least one year in progressive management, and demonstrates strong communication and problem-solving skills in

Formación

• Associate's degree in a related field; 4–6 years of experience; at least 1 year of progressive management experience preferred.
• Strong written and verbal communication skills; ability to mentor and coach teams.
• Ability to lead a team, multitask, meet timelines, and handle pressure.

Responsabilidades

• Supervise a group of call center associates and coach team leaders.
• Ensure KPIs and financial targets are met; monitor performance and implement corrective action.
• Identify performance issues and develop improvement plans; manage attrition with leadership input.
• Communicate expectations clearly and stay updated on policies and processes.
• Promote company values and teamwork while supporting staff development.

Conocimientos

Leadership

Coaching

Communication

Multitasking

Policy adherence

Educación

Associate's degree

Herramientas

GDS/NGDS application

Descripción del empleo

Concentrix is seeking a Sr. Team Leader, Operations in Yogyakarta, Indonesia. This role supervises call center teams, coaches team leaders, and ensures performance against KPIs while driving improvement initiatives.

You will mentor staff, manage scheduling, and uphold company standards across shifts. The ideal candidate holds an associate degree with 4–6 years of experience, including at least one year in progressive management, and demonstrates strong communication and problem-solving skills in