Senior Cybersecurity Service Delivery Lead

PT. Intikom Berlian Mustika; Indonesia; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

PT. Intikom Berlian Mustika is seeking an experienced Cybersecurity Service Delivery Manager to lead our cybersecurity services and act as a trusted advisor to customers.

You will oversee end-to-end delivery across security implementations, managed services, SOC, and professional services. The role requires 10+ years in cybersecurity, strong stakeholder engagement, and the ability to translate compliance requirements into practical security guidance.

Qualifications

• 10+ years of cybersecurity, IT security, or technology services experience.
• Technical background in cybersecurity implementation, engineering, SOC, or consulting.
• Strong knowledge of Network, Data, Application, and Security Operations.
• Experience translating ISO 27001 and UU PDP requirements into practical security guidance.
• Excellent customer-facing and advisory skills with senior stakeholders.
• Proven business acumen and ability to identify customer needs and opportunities.
• Experience leading cybersecurity or technology teams (team leads or managers).

Responsibilities

• Lead end-to-end delivery of cybersecurity services across multiple domains.
• Ensure service performance meets SLA, KPI, and security standards.
• Lead service reviews, QBRs, and escalate with senior stakeholders.
• Guide Project Managers, SOC Leads, Implementations Leads and cybersecurity teams.
• Identify opportunities to strengthen customer security per ISO 27001 and UU PDP.
• Identify opportunities for service improvement and cross-sell.
• Develop team capabilities via coaching and continuous improvement.

Skills

Cybersecurity

Leadership

Stakeholder management

Technical consulting

ISO 27001 knowledge

Education

Bachelor's degree in IT, Computer Science, Cybersecurity, or related field

Job description

PT. Intikom Berlian Mustika is seeking an experienced Cybersecurity Service Delivery Manager to lead our cybersecurity services and act as a trusted advisor to customers.

You will oversee end-to-end delivery across security implementations, managed services, SOC, and professional services. The role requires 10+ years in cybersecurity, strong stakeholder engagement, and the ability to translate compliance requirements into practical security guidance.