Cybersecurity Service Delivery Manager

PT. Intikom Berlian Mustika; Indonesia; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

PT. Intikom Berlian Mustika is seeking an experienced Cybersecurity Service Delivery Manager to lead our cybersecurity services and act as a trusted advisor to customers.

You will oversee end-to-end delivery across security implementations, managed services, SOC, and professional services. The role requires 10+ years in cybersecurity, strong stakeholder engagement, and the ability to translate compliance requirements into practical security guidance.

Qualifications

• 10+ years of cybersecurity, IT security, or technology services experience.
• Technical background in cybersecurity implementation, engineering, SOC, or consulting.
• Strong knowledge of Network, Data, Application, and Security Operations.
• Experience translating ISO 27001 and UU PDP requirements into practical security guidance.
• Excellent customer-facing and advisory skills with senior stakeholders.
• Proven business acumen and ability to identify customer needs and opportunities.
• Experience leading cybersecurity or technology teams (team leads or managers).

Responsibilities

• Lead end-to-end delivery of cybersecurity services across multiple domains.
• Ensure service performance meets SLA, KPI, and security standards.
• Lead service reviews, QBRs, and escalate with senior stakeholders.
• Guide Project Managers, SOC Leads, Implementations Leads and cybersecurity teams.
• Identify opportunities to strengthen customer security per ISO 27001 and UU PDP.
• Identify opportunities for service improvement and cross-sell.
• Develop team capabilities via coaching and continuous improvement.

Skills

Cybersecurity

Leadership

Stakeholder management

Technical consulting

ISO 27001 knowledge

Education

Bachelor's degree in IT, Computer Science, Cybersecurity, or related field

Job description

We are looking for an experienced Cybersecurity Service Delivery Manager to lead our cybersecurity services and act as a trusted advisor to customers.

What You'll Do

• Lead end-to-end delivery of cybersecurity services, including Security Implementation, Managed Security Services, SOC, Technical Support, and Professional Services.
• Ensure service performance meets agreed SLA, KPI, contractual obligations, and security standards.
• Lead service reviews, QBRs, customer escalations, and discussions with senior stakeholders.
• Guide Project Managers, SOC Leads, Implementation Leads, and other cybersecurity teams in delivering effective services.
• Identify opportunities to strengthen customer security based on ISO 27001, UU PDP, regulatory requirements, and industry best practices.
• Identify opportunities for service improvement, business expansion, cross-selling, and upselling.
• Develop team capabilities through coaching, mentoring, and continuous service improvement.

What We're Looking For

• Bachelor's degree in IT, Computer Science, Cybersecurity, or a related field.
• 10+ years of experience in cybersecurity, IT security, or technology services.
• Previous technical experience in areas such as cybersecurity implementation, engineering, SOC/security operations, or technical consulting.
• Strong knowledge of cybersecurity across areas such as Network, Data, Application, and Security Operations.
• Good understanding of ISO 27001 and UU PDP, with the ability to translate compliance requirements into practical security recommendations.
• Strong customer-facing and advisory skills, including experience engaging senior stakeholders.
• Strong business and commercial acumen, with the ability to identify customer needs and business opportunities.
• Experience leading cybersecurity or technology teams, preferably through team leaders or managers.

Preferred

Experience in a System Integrator, Cybersecurity Vendor, MSSP, or Technology Consulting environment. Relevant professional certifications are an advantage but not mandatory.