Senior Associate, Project Management, Operations

DBS Bank (Indonesia); Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

DBS Bank (Indonesia) is hiring an Operations professional to coordinate and drive strategic corporate and transactional banking projects from our Jakarta Head Office. You will work with business, technology, and operations teams to ensure timely, high-quality delivery of initiatives intended to improve efficiency and customer service in a fast-paced banking environment.

The role emphasizes driving digital transformation, managing risks, and implementing change with robust governance across

Qualifications

• Proven experience in project management within corporate banking or financial services operations.
• Track record delivering end-to-end projects and driving digital transformation.
• Strong understanding of PM methodologies, Agile practices, and operational excellence.
• Ability to collaborate across business, technology, and operations teams.
• Excellent analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Coordinate and manage end-to-end corporate and transactional banking projects, ensuring seamless collaboration between business, technology, and operations to achieve strategic objectives.
• Drive continuous improvement, enhance service delivery, and implement innovative solutions aligned with business needs and digital transformation initiatives.
• Define project scope, key deliverables, and milestones in alignment with the COO office's strategic goals.
• Monitor project progress, manage risks, track dependencies, and implement effective mitigation strategies to ensure timely delivery.
• Facilitate regular project working groups and steering committee updates to keep stakeholders aligned on progress and key decisions.
• Support change management activities to ensure smooth transition and adoption of new operational processes and systems.

Skills

Project management

Stakeholder management

Agile methodologies

Operational excellence

Analytical skills

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Coordinate and manage end-to-end corporate and transactional banking projects, ensuring seamless collaboration between business, technology, and operations to achieve strategic objectives.
• Drive continuous improvement, enhance service delivery, and implement innovative solutions aligned with business needs and digital transformation initiatives.
• Define project scope, key deliverables, and milestones in alignment with the COO office's strategic goals.
• Monitor project progress, manage risks, track dependencies, and implement effective mitigation strategies to ensure timely delivery.
• Facilitate regular project working groups and steering committee updates to keep stakeholders aligned on progress and key decisions.
• Support change management activities to ensure smooth transition and adoption of new operational processes and systems.

Requirements

• Proven experience in project management within corporate banking, transactional banking, or financial services operations.
• Demonstrated track record of successfully delivering end-to-end projects and driving digital transformation or process optimization initiatives.
• Strong understanding of project management methodologies, agile practices, and operational excellence frameworks.
• Ability to collaborate effectively and build strong relationships across business, technology, and operations teams.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Self-motivated and adaptable, with the ability to thrive in a fast-paced and dynamic banking environment.

Location

Jakarta Head Office

Job

Operations

Schedule

Regular

Employee Status

Full time