Senior Associate Client Project Manager

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 260,326,275 - 433,877,126; Full time

Job summary

NTT DATA, Inc. is seeking a Senior Associate Client Project Manager in Jakarta Timur, Indonesia. This role involves leading concurrent client projects, ensuring quality and on-time delivery, and managing stakeholder expectations. Required qualifications include a Bachelor's degree, PMP certification, and relevant project management experience. Ideal candidates should have strong communication skills and the ability to work in high-pressure environments, contributing to client satisfaction and effective project change management.

Qualifications

• 5+ years of project management experience in a relevant field.
• Experience managing high-pressure projects and client expectations.
• Familiarity with Agile and Waterfall methodologies.

Responsibilities

• Lead and direct concurrent client projects from concept to implementation.
• Ensure project solutions meet quality criteria and client satisfaction.
• Manage the entire project lifecycle and stakeholder communications.

Skills

Project management

Stakeholder management

Communication skills

Risk management

Problem-solving

Analytical skills

Time management

Budget management

Education

Bachelor's degree in business or project management

PMP certification

ITIL certification

Tools

MS Project

Jira

Job description

Senior Associate Client Project Manager

You will be a developing subject matter expert, responsible for leading and directing concurrent client projects classified as standard. This role may also be involved in larger‑scale projects supervised by a Senior Project and/or Program Manager. Your primary responsibility is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations.

Key Responsibilities

• Interface with all project stakeholders to take projects from original concept through to final implementation.
• Contribute to the pre‑sales process by providing proposals.
• Ensure that the project delivers the as‑sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manage client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Manage the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensure effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Perform any other related task as required.

Skills to Thrive

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high‑pressure environments.
• Ability to manage urgent tasks simultaneously.
• Some business acumen and commercial skills.
• Passionate, strong initiative, self‑driven with a commitment to succeed.
• Some influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Familiarity of the industry, domain, or technology related to the client's project.
• Relevant problem‑solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience

• Project Planning & Scheduling – Ability to create and manage timelines and milestones.
• Risk Management – Identifying and mitigating risks proactively.
• Stakeholder Communication – Clear and consistent updates to all stakeholders.
• Budgeting & Cost Control – Managing project budgets effectively.
• Resource Allocation – Efficiently assigning tasks and managing team workload.
• Problem‑Solving & Decision‑Making – Handling issues quickly and effectively.
• Proficiency in Tools & Methodologies – Familiarity with Agile, Waterfall, and tools like MS Project or Jira.
• Moderate level project management experience preferably in a multinational professional services environment.
• Moderate level client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.