Senior Associate Business Analyst - IT & Process Solutions

NTT Limited; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Business Analyst to work with clients and internal teams to determine requirements and craft solutions for business, process, and systems improvements. You will liaise with stakeholders to understand structure, policies, and operations, and recommend outcomes that align with organizational goals.

The role involves supporting analysis, transformation, and delivery of projects, applying best practice methodologies, and ensuring clear documentation and

Qualifications

• Bachelor's degree in Business or IT or related field.
• Project management certification is advantageous.
• IIBA Membership required.
• ITIL certification is preferred.

Responsibilities

• Acts as a bridge between business problems and technology solutions.
• Supports analysis, transformation, and resolution of business problems with technology.
• Determines business requirements and defines solutions for processes and systems.
• Delivers projects in line with sponsor requirements and enterprise architecture.
• Develops and deploys enhanced services and platforms across all functional areas.
• Documents operational gaps including user guides, templates, test cases, and training.
• Assists with issue resolution for services.
• Adheres to development and support processes.
• Communicates issues and escalates to ensure delivery.
• Takes responsibility for delivery of project elements under guidance.
• Performs related tasks as required.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process mapping

Analytical thinking

Communication skills

Education

Bachelor's degree in Business or IT

Project management certification

Professional in Business Analysis certification

IIBA Membership

ITIL certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Project

Microsoft Exchange

ServiceNow

Siebel

Remedy

SAP

EMS

Job description

NTT DATA is seeking a Senior Associate Business Analyst to work with clients and internal teams to determine requirements and craft solutions for business, process, and systems improvements. You will liaise with stakeholders to understand structure, policies, and operations, and recommend outcomes that align with organizational goals.

The role involves supporting analysis, transformation, and delivery of projects, applying best practice methodologies, and ensuring clear documentation and