Senior Account Manager

Coface; Pulau Untung Jawa; Hybrid; IDR 300,000,000 - 460,000,000; Full time

Benefits offered by this job

Flexible working model

Hybrid after first month

Great place to work

Training and development opportunities

International career opportunities

Job summary

Coface is seeking a seasoned Business Development/Account Manager in Jakarta to renew portfolios, manage strategic client relationships, and coordinate with brokers and internal teams. You will negotiate terms, resolve issues, and drive growth by promoting Coface solutions.

The role requires a strong background in financial/insurance sectors, English and Indonesian fluency, and a proactive approach to cross-selling across the client base. Hybrid work model offered after onboarding.

Qualifications

• University degree in Business Studies or related field.
• Minimum 5+ years of experience in business development or account management.
• Excellent communication and interpersonal skills in English and Indonesian.
• Strong analytical and presentation abilities; proficient with Microsoft Office.

Responsibilities

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product information.
• Resolve client issues and complaints with internal departments.
• Handle contract renewals, pricing negotiations, and derogation requests.
• Execute and improve commercial team processes; provide input to management.
• Prepare analytical reports and presentations for clients and internal stakeholders.
• Promote Coface products and services to existing clients for upselling.
• Manage the customer relationship throughout the client life cycle.

Skills

Communication skills

English and Bahasa Indonesia

Analytical and presentation skills

Market understanding

Relationship management

Education

Bachelor's degree in Business Studies

Tools

Microsoft Office

Job description

• Contract type (job boards): Permanent contract

Company Description

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION:

Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.

MAIN RESPONSIBILITIES

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information
• Resolve client issues and complaints, coordinating with internal departments for timely solutions
• Handle contract renewals, pricing negotiations, and derogation requests as needed
• Execute and improve commercial team processes, providing input to management for development
• Prepare analytical reports and presentations for clients and internal stakeholders
• Attract potential customers by answering inquiries and suggesting additional products/services
• Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect.
• Manage the customer relationship throughout the client life cycle.

Qualifications

• University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
• Excellent communication and interpersonal skills, with proficiency in written and spoken English and Bahasa Indonesia
• Broad understanding of key markets, their conditions, and competitor specifics
• Strong analytical and presentation skills, able to convey complex commercial situations to management
• Proficient in Microsoft Office applications and comfortable with digital tool

Additional Information

• Flexible working modelafter the first month of working from the office will be hybrid
• Great place to work:central and modern office
• Opportunities to learn:budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field