Salesforce Functional Consultant

PT Rapid Teknologi Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Rapid Teknologi Indonesia is seeking a Salesforce Functional Consultant to join our Finance industry placement. You will gather requirements, run workshops with Sales, Marketing, and Service stakeholders, and configure declarative Salesforce features to support the business.

You will map customer data in Data Cloud, design multi-channel journeys in Marketing Cloud, develop testing plans, perform UAT, and prepare training materials to drive user adoption.

Qualifications

• Minimum 3 years as Salesforce Business Analyst or Functional Consultant.
• Proven experience configuring Sales Cloud and Service Cloud.
• Exposure to Marketing Cloud and Data Cloud preferred.
• Strong requirements gathering, workshop facilitation, documentation, and stakeholder management.
• Salesforce certifications such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Consultant preferred.

Responsibilities

• Gather, analyze, and document functional requirements through workshops with Sales, Marketing, and Service stakeholders.
• Configure Salesforce declarative features including page layouts, custom objects, validation rules, Flow Builder, and Omni-Channel routing.
• Configure and support multi-channel customer journeys using Marketing Cloud (Journey Builder, Email Studio, and Automation Studio).
• Collaborate with data teams to support customer data mapping, profile unification, and identity resolution within Data Cloud.
• Develop testing plans, conduct UAT, prepare training materials, and support user adoption.

Skills

Requirements gathering

Workshop facilitation

Stakeholder management

User training

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Data Cloud

Flow Builder

Omni-Channel

Job description

Salesforce Functional Consultant - Placement at Finance Industry

Job Responsibilities:

• Gather, analyze, and document functional requirements through workshops with Sales, Marketing, and Service stakeholders.
• Configure Salesforce declarative features including page layouts, custom objects, validation rules, Flow Builder, and Omni-Channel routing.
• Configure and support multi-channel customer journeys using Marketing Cloud (Journey Builder, Email Studio, and Automation Studio).
• Collaborate with data teams to support customer data mapping, profile unification, and identity resolution within Data Cloud.
• Develop testing plans, conduct UAT, prepare training materials, and support user adoption.

Requirements:

• Minimum 3 years of experience as a Salesforce Business Analyst or Functional Consultant.
• Proven experience configuring Sales Cloud and Service Cloud.
• Exposure to Marketing Cloud and Data Cloud is highly preferred.
• Strong skills in requirements gathering, workshop facilitation, documentation, and stakeholder management.
• Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Consultant are preferred.

Information Technology Services 11-50 employees

PT Rapid Teknologi Indonesia, we are professional IT service provider company in Indonesia with talented and committed people to provide IT services with responsive, creative, and adaptive solution.