Sales Operations & Analytics Specialist

Arethia; Kota Mojokerto; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Arethia is seeking a Sales Administration & Analyst Specialist to support the commercial team by keeping sales administration accurate, organized, and data-driven. You will help manage customer information, monitor orders, prepare sales documents, and turn sales data into clear insights for the team.

Collaborating with sales, supply chain, production planning, production, and warehouse teams, you will improve order visibility, reporting accuracy, and workflow efficiency while contributing to

Qualifications

• Bachelor’s degree in business administration, management, industrial engineering, mathematics, statistics, or equivalent practical experience.
• Minimum 5 years of experience in sales administration, sales operations, or data analysis.
• Advanced Microsoft Excel skills, including pivot tables, advanced formulas, macros, and Power Query.
• Experience using ERP or CRM systems and supporting order fulfillment workflows.
• Business-level communication skills in English (C-1).

Responsibilities

• Support Sales Operations – Provide accurate daily administrative support so the sales team can focus on customer acquisition and relationship management.
• Manage Sales Documents – Prepare, verify, and distribute quotations, contracts, and sales orders with a high level of accuracy.
• Maintain Customer Data – Update CRM and ERP records to keep contact details, transaction history, and quotation statuses current.
• Analyze Sales Performance – Compile, clean, and evaluate sales data to identify purchasing trends, order volumes, pricing insights, and workflow bottlenecks.
• Deliver Reporting Insights – Create regular sales reports and dashboards that support clear, data-driven decisions for the sales team and management.
• Coordinate Order Fulfillment – Work with supply chain, production planning, production, and warehouse teams to monitor order progress, delivery timelines, and product availability.
• Improve Forecasting Efficiency – Support demand forecasting and quotation-to-order analysis to help reduce material shortages, overstock risks, and process inefficiencies.

Skills

Excel advanced

Pivot tables

Data analysis

CRM/ERP knowledge

English communication

Education

Bachelor’s degree in business/related

Tools

ERP/CRM software

Power Query

Job description

Arethia is seeking a Sales Administration & Analyst Specialist to support the commercial team by keeping sales administration accurate, organized, and data-driven. You will help manage customer information, monitor orders, prepare sales documents, and turn sales data into clear insights for the team.

Collaborating with sales, supply chain, production planning, production, and warehouse teams, you will improve order visibility, reporting accuracy, and workflow efficiency while contributing to