Sales Operation Circle Lead (Dept. Head)

Amar Bank; Jakarta Pusat; On-site; IDR 420,000,000 - 640,000,000; Full time

Job summary

Amar Bank in Jakarta Pusat is seeking a Sales Operation Circle Lead (Dept. Head) to ensure all sales operations run effectively, compliantly, and at scale by strengthening governance, processes, people operations, systems and data management, and performance tracking.

The role leads manpower planning, SOPs, performance monitoring, lead enablement, quality control, and cross-functional collaboration with Analytics and Business teams to deliver accurate reporting and continuous process improvement.

Qualifications

• Bachelor's degree in Business, Management, Finance, Industrial Engineering, or related field.
• 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance.
• Proven track record of managing a team and stakeholder relationships.
• Experience in Banking, Fintech, or Consumer Lending is advantageous.
• Hands-on experience leading organizational transformation or continuous process improvement projects.

Responsibilities

• Drive manpower planning, onboarding/offboarding, training delivery, and training material development.
• Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with governance standards.
• Monitor offline and online channel performance and costs against targets and guardrails.
• Manage lead assignment, lead distribution, utilization, and sales attribution with Analytics & Business teams, and support offline sales operations.
• Safeguard the quality of sales execution and processes through monitoring, sampling, and corrective actions.
• Serve as the primary PIC for system requirements, BRDs, UAT, workflow automation, and process improvement initiatives.
• Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting.

Skills

Leadership

Stakeholder management

Structured problem-solving

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Job description

The Sales Operation Circle Lead (Dept. Head) is responsible for ensuring that all sales operational activities run effectively, in a structured manner, compliant, and scalable. This is achieved by strengthening Sales Governance, Sales Processes, People Operations, System & Data Management, as well as tracking overall sales performance.

Responsibilities :

• Manpower & Training Support: Drive manpower planning, hiring/onboarding/offboarding execution, training delivery, and training material development.
• Sales Governance & SOPs: Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with corporate governance standards.
• Sales Performance & Cost Control: Monitor offline and online channel performance and expenditures against established targets and cost guardrails.
• Sales Operations & Enablement: Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics & Business teams, alongside supporting offline sales operational needs.
• Quality Control: Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans.
• System & Process Management: Serve as the primary Point of Contact (PIC) for system requirements, Business Requirement Documents (BRDs), User Acceptance Testing (UAT), workflow automation, and process improvement initiatives.
• Data, Incentives & Reporting: Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting to serve as the organization's Single Source of Truth.

Requirements :

• Education: Minimum Bachelor’s degree (S1), preferably in Business, Management, Finance, Industrial Engineering, or a related field.
• Experience: Minimum 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team.
• Leadership & Core Skills: Strong stakeholder management, structured problem-solving, advanced analytical thinking, and a demonstrated ability to collaborate effectively across cross-functional teams.
• Prior professional experience within Banking, Fintech, or Consumer Lending sectors.
• Hands-on experience leading organizational transformation or continuous process improvement projects.