Sales Coordinator - Gran Melia Jakarta

Melia Hotels International S.A.(Meliá); Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

Meliá Hotels International is seeking a Sales Support Coordinator in Jakarta to assist the Sales team with contracting, rate preparation, and campaign execution across assigned markets.

You will manage sales documentation, track performance, and coordinate with TTOOs, ensuring accurate contracts and timely reporting. Fluency in English and Bahasa Indonesia is required, along with strong organizational skills.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum 1 year of experience in a similar role, preferably in hospitality or travel industry.
• Basic knowledge of hotel systems (OPERA, Sihot) and CRM tools.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in English and Bahasa Indonesia; additional languages a plus.
• Strong organizational and administrative skills with attention to detail.
• Ability to work collaboratively in a team and manage multiple tasks.
• Good communication skills with a proactive, problem-solving mindset.
• Results-oriented in a fast-paced environment.

Responsibilities

• Support the Sales team in contracting processes, including preparation of rates, allocations, and agreements with tour operators (TTOO).
• Manage and maintain sales documentation, ensuring contracts are updated, accurate, and archived.
• Assist in tracking sales performance, offers, and campaign execution across markets.
• Handle day-to-day coordination with TTOOs, resolving booking, availability, and contract issues.
• Prepare and update sales reports, forecasts, and market analysis for internal use.
• Collect market insights including demand trends, seasonality, and competitor activity.
• Support the execution of promotional activities, sales events, and trade shows.
• Monitor and follow up on offers and promotions, ensuring correct channel implementation.
• Maintain and update client databases and account information.
• Collaborate with internal departments to ensure smooth communication and service delivery.

Skills

Fluent English

Bahasa Indonesia

Strong organizational skills

Administrative skills

Team collaboration

Excellent communication

Problem-solving mindset

Detail-oriented

Education

Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field

Tools

OPERA

Sihot

CRM tools

Microsoft Office

Job description

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Key Responsibilities

• Support the Sales team in contracting processes, including preparation of rates, allocations, and agreements with tour operators (TTOO).
• Manage and maintain sales documentation, ensuring contracts are updated, accurate, and properly archived.
• Assist in tracking sales performance, offers, and campaign execution across assigned markets.
• Handle day-to-day coordination with TTOOs, resolving issues related to bookings, availability, and contracts.
• Prepare and update sales reports, forecasts, and market analysis for internal use.
• Collect market insights including demand trends, seasonality, and competitor activity.
• Support the execution of promotional activities, sales events, and trade shows.
• Monitor and follow up on offers and promotions, ensuring correct implementation across channels.
• Maintain and update client databases and account information.
• Collaborate with internal departments to ensure smooth communication and service delivery.

Requirements

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum 1 year of experience in a similar role, preferably in hospitality or travel industry.
• Basic knowledge of hotel systems (e.g., OPERA, Sihot) and CRM tools
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in English and Bahasa Indonesia (additional languages are an advantage).
• Strong organizational and administrative skills with attention to detail.
• Ability to work collaboratively in a team and manage multiple tasks efficiently.
• Good communication skills with a proactive and problem-solving mindset.
• Results-oriented with the ability to work in a fast-paced environment.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.