Sales Manager (FIT) - Gran Melia Jakarta

Meliá Hotels International; Jakarta Utara; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

Melia Hotels International S.A.(Meliá) in Jakarta is seeking a results-driven Sales professional to lead FIT/leisure channel growth across key markets. You will develop strategies, manage relationships with travel agents, wholesalers, OTAs, and tour operators, and negotiate contracts to maximize revenue and occupancy.

You will collaborate with Marketing and E-commerce to boost visibility in leisure channels, conduct market visits and trade shows, and ensure excellent partner management and guest

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.
• 2–4 years of experience in a similar role with a focus on FIT/leisure in hospitality or travel.
• Proven experience with travel agents, wholesalers, OTAs, and tour operators.
• Strong understanding of FIT distribution channels, contracting, and rate management.
• Fluent in English and Bahasa Indonesia; additional languages a plus.

Responsibilities

• Develop and execute sales strategies to drive FIT (leisure) segment performance across key source markets and distribution channels.
• Manage and grow relationships with travel agents, wholesalers, OTAs, and tour operators, ensuring strong market presence and production.
• Identify and capture new business opportunities within the FIT segment, expanding the hotel’s leisure distribution network.
• Negotiate and manage FIT contracts, rate agreements, and allotments to maximize revenue and occupancy.
• Monitor production, market trends, and competitor activity to optimize pricing strategies in collaboration with Revenue Management.
• Coordinate with Marketing and E-commerce teams to enhance visibility across online and offline leisure channels.
• Conduct sales calls, market visits, and participate in international/local travel trade shows, roadshows, and sales missions.
• Organize and host site inspections, familiarization trips (FAM trips), and client visits for travel partners.
• Ensure proper account management, including performance tracking, reporting, and continuous relationship development.
• Work closely with internal teams to ensure seamless execution of FIT bookings and guest experience.
• Support pre-opening or repositioning strategies by establishing strong FIT distribution and market awareness (if applicable).
• Maintain high levels of customer satisfaction by proactively managing partner expectations and resolving any commercial or operational issues.

Skills

Sales strategy

Relationship management

Negotiation

Market analysis

Communication skills

English fluency

Bahasa Indonesia

Travel industry knowledge

OPERA familiarity

CRM tools

Education

Bachelor’s degree

Hospitality industry knowledge

Tools

OPERA

CRM tools

Microsoft Office

Job description

Jakarta Raya, ID

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Key Responsibilities

• Develop and execute sales strategies to drive FIT (leisure) segment performance across key source markets and distribution channels.
• Manage and grow relationships with travel agents, wholesalers, OTAs, and tour operators, ensuring strong market presence and production.
• Identify and capture new business opportunities within the FIT segment, expanding the hotel’s leisure distribution network.
• Negotiate and manage FIT contracts, rate agreements, and allotments to maximize revenue and occupancy.
• Monitor production, market trends, and competitor activity to optimize pricing strategies in collaboration with Revenue Management.
• Coordinate with Marketing and E-commerce teams to enhance visibility across online and offline leisure channels.
• Conduct sales calls, market visits, and participate in international/local travel trade shows, roadshows, and sales missions.
• Organize and host site inspections, familiarization trips (FAM trips), and client visits for travel partners.
• Ensure proper account management, including performance tracking, reporting, and continuous relationship development.
• Work closely with internal teams to ensure seamless execution of FIT bookings and guest experience.
• Support pre-opening or repositioning strategies by establishing strong FIT distribution and market awareness (if applicable).
• Maintain high levels of customer satisfaction by proactively managing partner expectations and resolving any commercial or operational issues.

Requirements

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2–4 years of experience in similar position, with a strong focus on FIT / leisure segment within the hospitality or travel industry.
• Proven experience working with travel agents, wholesalers, OTAs, and tour operators.
• Strong understanding of FIT distribution channels, contracting, and rate management.
• Knowledge of leisure source markets and travel trends (international and domestic).
• Experience in negotiating FIT contracts, allotments, and partnerships to drive revenue and occupancy.
• Familiarity with hotel systems such as OPERA, CRM tools, and Microsoft Office.
• Understanding of luxury hospitality standards and leisure networks (e.g., high-end travel agents, consortia) is a strong advantage.
• Fluent in English and Bahasa Indonesia (additional languages relevant to key markets are a plus).
• Strong commercial mindset with the ability to analyze market performance and identify growth opportunities.
• Excellent communication, negotiation, and relationship management skills.
• Highly proactive, target-driven, and able to work in a fast-paced, dynamic environment.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ." Thanks to al our collaborators, we make it possible.

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