Sales and Marketing Administration

Sandvik AB; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Sandvik AB in Jakarta seeks a detail-oriented Sales and Marketing administrator to support the sales and contracts team. The role provides timely administrative support, data entry, CRM maintenance, and coordination of marketing events and promotions to drive customer satisfaction.

The successful candidate will have a Senior High School degree or equivalent, intermediate English, and the willingness to travel to Balikpapan and other sites as required. Indonesian mining experience is a plus.

Qualifications

• Minimum Senior High School degree or equivalent.
• Intermediate English proficiency.
• Willingness to travel to project sites.
• Experience in contract or sales support is an advantage.

Responsibilities

• Enter and maintain customer records in databases and systems; track orders and deliverables.
• Process sales orders and invoicing in a timely manner.
• Coordinate with supply chain on deliveries and order status.
• Prepare contracts and sales-related documentation and reports.
• Conduct market research to support sales and contract activities.
• Liaise with production, warehouse, transport, and distribution teams to resolve issues.

Skills

Administrative support

Data entry

Sales coordination

Marketing events support

CRM interactions

Education

Senior High School degree

Tools

CRM system

Job description

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Sales and Marketing administration based in Jakarta.

This position is responsible for This role provides timely, accurate, and effective administrative support to the sales and contracts team, contributing to efficient commercial operations and a high level of customer satisfaction

Main Responsibilities

• Enter and maintain data in databases and other computerized systems to keep customer records up to date; track the status of orders and deliveries; maintain sales commission and expense records; coordinate customs clearance and transportation; and prepare contract and sales reports, including accurate calculation and compilation of statistics.
• Process sales orders and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time.
• Follow up and coordinate with the supply chain network on outstanding delivery items.
• Prepare contract and sales documentation, including proposals, reports, sales contracts, maintenance agreements, and related correspondence.
• Conduct background research on customer accounts, prospects, competitors, and industry trends to support sales and contract activities.
• Liaise with other internal functions, such as production, warehouse, transport, and distribution, to confirm order status and resolve customer complaints.
• Arrange site permits, required documentation, and other administrative support related to service delivery to customers.
• Maintain the Customer Relationship Management (CRM) system and provide accurate, up to date data to the respective Sales Managers.
• Provide timely support to the field team with merchandise and promotional items (e.g., year-end calendars and promotional souvenirs).
• Conduct background research for marketing events and keep promotional materials organized and ready through regular stock inventory.
• Plan and coordinate marketing events, trade shows, and exhibitions, including identifying and assembling requirements, establishing contacts, developing schedules and assignments, and managing mailing lists.
• Leverage social media for promotions, brand building, and other marketing initiatives.

Collaboration With Other Business Line

• As the matrix organization you will be collaborating with many people within Sandvik in relevant CSC supervisor and pricing & inventory supervisor, export & import team, regional demand planner & inventory team, product line application & engineering teams.
• Direct report to Sales Manager Equipment.

Health & Safety

• Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

Preferred Environment & Mobility

• Jakarta office, with regular travel to Balikpapan office.
• Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.

Experience & Qualifications

• Minimum Senior High Scholl degree or equivalent.
• Understanding of the Indonesian mining industry is an advantage.
• Certain years of experience in contract management support or sales support roles is an advantage.
• Intermediate proficiency in English.
• Computer literate; a valid car driver’s license is an advantage.
• Willing to travel using various modes of transport as required
• High energy and enthusiasm, with the ability to work independently and with minimal supervision.
• Strong attention to detail and a high level of accuracy

To be eligible for this role, you must have the right to live and work in Indonesia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

Only candidates who meet the qualifications will be processed.

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies