Front Office / Admin

Main Dermalogic; Jawa Barat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a friendly Concierge Agent to deliver personalized guest experiences at Rajawali Place, Jakarta. You will assist guests with requests, coordinate services, and provide local insights to ensure a memorable stay.

This non-management, full-time role requires a professional appearance and proactive attitude; training will cover hotel policies, safety, and operations to maintain impeccable service standards.

Qualifications

• High school diploma or GED is required.
• No related work experience required.

Responsibilities

• Process operational needs as assigned.
• Address guest requests and complete reports.
• Share highlights of local area with guests.

Education

High school diploma or GED

Job description

Concierge Agent - The St. Regis Jakarta

Posted today

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: