Risk Control Operations Manager: Lead Data-Driven Credit Team

Talent Insider; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Talent Insider, a Jakarta-based HR consultancy, seeks a Risk Control Operation Manager to lead the local Credit Review and Collection Team and drive risk control objectives. You will oversee KPI targets, coach through training, and guide improvements based on data insights.

The role requires a Bachelor degree and at least 3 years of management experience in credit review or collections, with fluency in English and Indonesian.

Qualifications

• Bachelor degree or above.
• At least 3 years of management experience in credit review or collection.
• Experience managing teams of 50+ people preferred.
• Proficient in Excel, SQL and data reporting.
• Fluency in English and Indonesian; Mandarin is a plus.

Responsibilities

• Manage Indonesia's local Credit Review and Collection Team to achieve risk control objectives.
• Develop KPI targets and improve team performance through training and incentives.
• Monitor data indicators (timeliness, overdue/recall rates) and identify operational problems with data-driven solutions.
• Organize regular training to enhance team capabilities in credit review and collection.
• Coordinate with remote teams, report on performance and operations.

Skills

Excel

SQL

English

Indonesian

Mandarin

Education

Bachelor degree or above

Job description

Talent Insider, a Jakarta-based HR consultancy, seeks a Risk Control Operation Manager to lead the local Credit Review and Collection Team and drive risk control objectives. You will oversee KPI targets, coach through training, and guide improvements based on data insights.

The role requires a Bachelor degree and at least 3 years of management experience in credit review or collections, with fluency in English and Indonesian.