Director of Commercial Strategy

Mandarin Oriental Group; Pluit; On-site; IDR 900,000,000 - 2,100,000,000; Full time

Benefits offered by this job

MOstay

Health insurance

Retirement plans

Duty meals

Wellness programs

Job summary

Mandarin Oriental Jakarta is seeking a Director of Commercial Strategy to lead the strategic direction of Sales, Catering, Reservations and Communications. Based in Jakarta, you will report to the General Manager and guide pricing, market development, and reporting initiatives across the hotel’s commercial functions.

You will build and lead a high-performing sales team, collaborate with key accounts, and drive integrated marketing and revenue programs in a luxury hospitality setting.

Qualifications

• Open for Indonesian Passport holder
• Minimum 7 years working experience in the luxury hotel industry; international experience preferred
• Previous experience is essential in similar role, must have been an Assistant Director of Sales for a minimum of 2 years with a proven track records of results
• Ability to motivate and develop the best sales team in Indonesia
• Excellent knowledge of Corporate and Government markets
• Knowledge of travel agent sales
• Knowledge of market segment and airlines as partners
• Outstanding selling and negotiation skills
• Impeccable, intelligent and clear presentation and business communication skills
• Comprehensive Computer Skills and Computer literacy
• Proficient in written and spoken English, preferably in Indonesian

Responsibilities

• Establish and implement revenue and yield management strategies with the General Manager
• Direct hotel sales activities through the Director of Sales and ensure targets are met as outlined in the annual Marketing Plan
• Attend overseas trade shows, travel functions, and industry meetings to promote sales and the hotel’s image
• Plan and execute sales trips to major market areas and identify new potential markets
• Analyze and review market changes; propose programs with the General Manager
• Execute the Direct Marketing Plan together with the Marketing Services Manager
• Oversee Delphi Sales and Catering system; ensure accurate, standardized records
• Monitor and report on market trends, sales opportunities, and program effectiveness
• Ensure departmental reporting aligns with strategic goals
• Establish and maintain effective relationships with stakeholders and market decision-makers
• Ensure Marketing departments have an annual Training Plan; complete Legendary Sales Training

Skills

Leadership

Negotiation

Presentation

Revenue management

Market knowledge

English proficiency

Education

Degree or Diploma in Hospitality Management

Tools

Delphi Sales & Catering

Job description

Director of Commercial Strategy

Mandarin Oriental Jakartais looking foraDirector of Commercial Strategyto join ourSales & Marketingteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, willemergefully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta isoperatedand owned by the Mandarin Oriental Hotel Group.

About the job

BasedMandarin Oriental Jakarta, theDirector of Commercial Strategyis responsible for the strategic direction and operation of the Sales, Catering, Reservation and Communications Departments. TheDirector of Commercial Strategyreports to theGeneral Manager.

AsDirector of Commercial Strategy, youwillberesponsibleforthe following duties:

1. Revenue & Yield Management

• Establish and implement a strategic rate structure for all market segments with the General Manager.
• Apply Yield Management systems (with the Director of Reservations) to achieve hotel budget goals.
• Control and monitor the Marketing Budget to the agreed annual level.
• Oversee overall rooms availability and ensure proper inventory controls through the Director of Reservations.
• Ensure a comprehensive Group Allocations/Blocks system is in place and carefully monitored.

2. Sales Strategy & Market Development

• Direct hotel sales activities through the Director of Sales and ensure targets are met as outlined in the annual Marketing Plan.
• Attend selected overseas trade shows, travel functions, and industry meetings to promote sales and the hotel’s image.
• Plan and, where appropriate, execute sales trips to major market areas and identify new potential markets.
• Analyze and review local and international market changes; propose and implement appropriate programs with the General Manager.
• Execute the Direct Marketing Plan together with the Marketing Services Manager.

3. Systems, Processes & Reporting

• Oversee the management Delphi Sales and Catering system and ensure accurate, standardized records are maintained.
• Monitor and report on market trends, sales opportunities, and program effectiveness.
• Ensure departmental reporting and coordination align with strategic business goals.

4. Leadership, Training & Relationships

• Establish and maintain effective relationships with subordinates, peers, superiors, and key market decision-makers.
• Ensure all Marketing departments have an annual Training Plan.
• Ensure Sales and Reservations teams complete the Legendary Sales Training Program.
• Perform any other reasonable duties as required by the General Manager.

AsDirector of Commercial Strategy, weexpectfrom you:

Educational level: Degree or Diploma in Hospitality Management or relevant Education

Work experience:

• Open for Indonesian Passport holder
• Minimum 7 years working experience in the luxury hotel industry; international experience preferred.
• Previous experience is essential in similar role, must have been a Assistant Director of Sales for a minimum of 2 years with a proven track records of results.
• Ability to motivate and develop the best sales team in Indonesia.
• Excellent knowledge of Corporate and Government markets.
• Knowledge of travel agent sales.
• A clear understanding and evidence of formal training and application of revenue management techniques.
• Knowledge of airlines from both a direct revenue perspective and also as potential marketing and distribution partners.
• Outstanding selling and negotiation Skills.
• Impeccable, intelligent and clear presentation and business communication skills.
• Comprehensive Computer Skills and Computer literacy.
• Proficient in written and spoken English, preferably in Indonesian.
• Able to liaise effectively with designated market segment accounts.
• Knowledge of market segment.
• Excellent presentation and communication skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do,it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.

• Duty Meals.Good foodfuelsgreat work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

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