Reservations & E‑Commerce Lead

Body Factory Bali; Provinsi Bali; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Body Factory Bali is seeking an experienced Reservations Manager for our Bali property to oversee all room bookings, group blocks, and inquiries, ensuring accuracy across PMS and distribution channels.

You will monitor booking activity, support revenue decisions, and lead the reservations team while coordinating with other departments to deliver a seamless guest experience in a wellness-focused hospitality setting.

Qualifications

• Minimum 2 years' experience in reservations.
• Strong working knowledge of PMS, Channel Manager, OTA extranets, and Booking Engines.
• Proactive team player with strong coordination and problem-solving skills.
• Highly organized, able to multitask, and calm under pressure.
• Bachelor's degree in Hospitality Management or related field is an advantage.
• Strong written and verbal English communication skills, professional and guest-focused.

Responsibilities

• Oversee all room reservations, including individual and group bookings, rooming lists, requests, and overbooking situations per company guidelines.
• Monitor daily booking activity, pickup trends, cancellations, and booking pace to support revenue decisions.
• Ensure accuracy across PMS, Channel Manager, and Booking Engine systems.
• Maintain accurate data entry and an organized filing system for booking records, group blocks, and room availability.
• Handle guest and internal inquiries or complaints professionally, ensuring timely resolution.
• Support business planning, forecasting, and participate in revenue management and yield meetings.
• Train and guide the reservations team, maintaining strong collaboration across departments.
• Assist in preparing and updating the Reservations Department Operations Manual.
• Oversee day to day performance of all online distribution channels, including Booking.com, Agoda, Airbnb, and the direct booking website.
• Monitor OTA extranets and distribution channels to ensure accurate rates, availability, restrictions, and content.
• Manage OTA content and positioning, room descriptions, photos, facilities, policies, and promotions to maximise visibility and conversion.
• Develop and support the property's e-commerce strategy to grow online visibility, booking conversion, and direct bookings.
• Support direct booking initiatives through website promotions and guest conversion strategies.
• Monitor online guest reviews and ratings, coordinating with departments on recurring feedback and improvement opportunities.
• Train reservations team members on OTA platforms, digital distribution, and channel management

Skills

Team coordination

Problem-solving

Strong English communication

Highly organized

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS

Channel Manager

OTA extranets

Booking Engines

Job description

Body Factory Bali is seeking an experienced Reservations Manager for our Bali property to oversee all room bookings, group blocks, and inquiries, ensuring accuracy across PMS and distribution channels.

You will monitor booking activity, support revenue decisions, and lead the reservations team while coordinating with other departments to deliver a seamless guest experience in a wellness-focused hospitality setting.