Reservation Supervisor

Westin Hotels & Resorts; Batam; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Westin Hotels & Resorts is seeking a detail-oriented Reservations professional responsible for managing room blocks, processing guest requests, and upholding brand standards at our Batam property. You will verify availability, handle changes or cancellations, and communicate policies clearly to callers.

Requirements include a high school diploma or GED, at least 2 years related experience, and a minimum of 1 year supervisory experience.

Qualifications

• High school diploma or GED is required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• Strong communication, teamwork, and problem-solving skills.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Explain guarantee, special rate, and cancellation policies to callers.
• Assist management in training, scheduling, counseling, and motivating employees; serve as a role model.

Skills

Communication skills

Team leadership

Attention to detail

Reservation systems knowledge

Education

High school diploma or GED

Tools

Reservation system

Job description

Job Number

26098504

Job Category

Reservations

Location

Nirup Island Sekanak Raya, Batam, Riau Islands, Indonesia, 29416 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalates/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.