Sales Executive

Westin Hotels & Resorts; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Westin Jakarta, part of Marriott International, invites applications for a non-management role in Sales & Marketing. The position involves assisting with guest calls, reservations, and inquiries, using sales techniques to maximize revenue while maintaining guest loyalty.

You will process Marriott Rewards redemptions and support the Sales & Marketing team with administrative tasks. The ideal candidate has a high school diploma and at least two years of related experience, no supervisory duties

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.

Responsibilities

• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and professional appearance; protect company assets.
• Welcome and acknowledge guests; anticipate and address service needs; show appreciation.
• Communicate clearly and professionally; prepare and review documents; answer phones with proper etiquette.
• Develop positive working relationships; support team to reach goals; respond to colleagues’ concerns.
• Monitor performance to ensure quality standards; read and verify information in various formats.

Education

High school diploma or GED

Job description

Job Information

• Job Number: 26086892
• Job Category: Sales & Marketing
• Location: Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentary gifts to guests as acknowledgment of patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Responsibilities

• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Candidate Profile

At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.