Reservation Agent

The Luxury Collection; Komodo; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Marriott International's The Luxury Collection in Labuan Bajo seeks a reservations agent to handle inquiries by phone, fax, and mail, identify guest needs, and secure suitable accommodations. You will input data into the reservation system and explain policies with professionalism.

The role requires a high school diploma and offers exposure to luxury hospitality. On-site position with opportunities to contribute to guest satisfaction and revenue optimization.

Qualifications

• Process reservation requests, changes, and cancellations by phone, fax or mail.
• Explain rates, guarantees and cancellation policies to callers.
• Input and access data in the reservation system.

Responsibilities

• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.

Skills

Phone etiquette

Customer service

Attention to detail

Education

High school diploma

Job description

Location: Pantai Wae Rana, Labuan Bajo, East Nusa Tenggara, Indonesia.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.