Guest Experience Expert

The Luxury Collection; Komodo; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

The Luxury Collection in Labuan Bajo, East Nusa Tenggara, Indonesia, is seeking a Guest Experience Expert. You will perform a hands-on, guest-focused role, guiding guests through their stay, handling requests, and supporting smooth check-in/check-out procedures.

Our Guest Experience Experts stay active, address operational needs, complete reports, and share highlights of the local area to create memorable experiences for guests at our property.

Qualifications

• High school diploma or GED equivalent required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Assist guests with check-in/check-out and requests to ensure a smooth stay.
• Respond to guest needs, process operational requests, and contribute to timely reporting.
• Share recommendations about local area and experiences to enhance guest satisfaction.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number: 26079870

Job Category: Rooms & Guest Services Operations

Location: Pantai Wae Rana, Labuan Bajo, East Nusa Tenggara, Indonesia, 86763

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build experiences that are memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.