Regional Quality & Training Lead — Ultra-Luxury Hospitality

P.T. Moyo Safari Abadi; Indonesia; On-site; IDR 1,610,594,000 - 2,326,414,000; Full time

Job summary

Aman Group's Aman Indonesia regional office in Bali seeks an Area Training & Quality Manager to lead regional training programs, quality assurance and talent development across multiple properties.

You will supervise the Quality & Training Executives, design regional training content, align with brand standards (LQA), audit training delivery, and foster a culture of continuous improvement while uplifting guest experiences.

Qualifications

• Understanding of ultra-luxury guest expectations and brand alignment.
• Excellent observation and attention to detail, with a genuine passion for service excellence.
• Proven experience in Quality Management, Guest Experience, or Operational Excellence.
• Strong knowledge of international service standards, including LQA.

Responsibilities

• Lead regional training program design and delivery across multiple properties.
• Oversee Quality & Training Executives and ensure alignment with regional goals.
• Audit training practices and maintain up-to-date quality documentation.
• Collaborate with HR Managers to tailor development plans and certifications.
• Analyze guest feedback to drive continuous service improvements.

Skills

Ultra-luxury

Attention to detail

Quality Management

Guest experience

Brand standards

Job description

Aman Group's Aman Indonesia regional office in Bali seeks an Area Training & Quality Manager to lead regional training programs, quality assurance and talent development across multiple properties.

You will supervise the Quality & Training Executives, design regional training content, align with brand standards (LQA), audit training delivery, and foster a culture of continuous improvement while uplifting guest experiences.