Receptionist (Admin Coordinator)

PT Smoore Technology Indonesia; Kota Pasuruan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Smoore Technology Indonesia is seeking an experienced administrative professional to manage front desk operations, visitor registration, and guest hospitality. The role supports expatriates, coordinates travel and mail/logistics, and supervises office facilities to ensure a smooth, professional environment.

Proficiency in English is required; Mandarin will be highly advantageous. This is a full-time on-site position within East Java, Indonesia, supporting a dynamic international team.

Qualifications

• Bachelor's degree or higher required.
• Experience with corporate admin/front desk operations preferred.
• Fluent English with strong verbal and written communication; Mandarin is a plus.

Responsibilities

• Manage visitor entry and exit registration.
• Provide meeting support and reception services for clients and external guests.
• Serve as the primary contact for the service help desk and front desk emergencies.
• Oversee the front desk lost-and-found system (ID cards, lanyards, belongings).
• Coordinate courier, mail, and document handling in the mail room and logistics.
• Assist expatriates with SIM card registration and urgent requests.
• Coordinate hotel reservations for employees and visiting guests.
• Oversee Grab Corporate account usage and daily monitoring.
• Liaise with cleaning teams to maintain office cleanliness and order.
• Inventory pantry supplies and restock regularly.

Skills

Fluent English

Mandarin (Chinese) advantageous

Education

College degree or above

Job description

Visitor Control: Manage the entry and exit registration process for all visitors and guests.

Guest Hospitality: Provide meeting support and professional reception services for clients and external guests.

Inquiries & Incidents: Serve as the primary point of contact for the service help desk, handling general inquiries and front desk emergencies.

Lost & Found: Oversee the front desk lost-and-found system for ID cards, lanyards, and personal belongings.

2. Mail room & Logistics Administration

Courier Services: Manage incoming and outgoing express deliveries, mail, and corporate documents.

Expatriate Support: Assist expatriates with local SIM card registration and handle other urgent personal/professional requests.

Corporate Travel: Coordinate and manage hotel reservations for employees and visiting guests.

Grab Platform Management: Oversee the company’s Grab Corporate account and monitor daily usage.

3. Facility & Office Management

Office Upkeep: Liaise with the cleaning team to maintain cleanliness and order across all office areas.

Pantry Management: Inventory and restock pantry consumables regularly (including coffee, sugar, tea, and water supplies).

Company Fleet Coordination: Manage and optimize driver schedules for both daily operations and special assignments.

4. General Administrative Support

Expense Reimbursement: Process administrative expenses, such as dormitory water and WiFi fee reimbursements.

Team Activities: Provide operational and logistics support for internal team events and company activities.

Assist with other administrative and clerical duties as assigned.

Qualifications

• College degree or above.
• Proven experience or familiarity with corporate administrative and front desk operations.
• Fluent in English with strong verbal and written communication skills; proficiency in conversational Mandarin(Chinese) is highly advantageous.

MOORE is an international group with strong R&D capabilities and advanced manufacturing capacity. Since our founding in 2009, guided by the mission “Atomization Makes Life Better”, SMOORE has rapidly grown into a global leader in atomization technology solutions and one of the world’s largest manufacturers of electronic atomization devices. The company was listed on the Hong Kong Stock Exchange in 2020 (HK: 06969)。

SMOORE Indonesia began in late 2021. To date, we operate three manufacturing bases and one R&D center in East Java.

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