Guest Experience Host

PT Travel and Leisure Indonesia; Indonesia; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Travel + Leisure Co. is seeking a dynamic front desk associate to greet guests, register members and visitors, and assist with reservations and local activity bookings.

You will support onsite sales efforts, coordinate tours, and help ensure a seamless guest experience through excellent communication and problem solving.

Qualifications

• Front desk or hospitality experience preferred.
• Strong verbal and written communication skills.
• Comfort with selling and upselling services to guests.

Responsibilities

• Schedule onsite resident guest visits and tours.
• Greet and register guests, provide local information, and handle bookings.
• Assist with front desk operations including check-in/check-out and cash handling.
• Upsell rooms, tours, and dining experiences where appropriate.
• Maintain knowledge of resort facilities and local attractions.
• Ensure guest inquiries are answered promptly and accurately.

Skills

Customer service

Communication

Sales techniques

Active listening

Persuasion

Teamwork

Problem solving

Tools

PMS software

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Position Overview

Generation and delivery of sales appointments for onsite sales teams or via livestream. Day-to-day front desk operations including greeting and registering members and guests, providing local attraction information, completing department paperwork, and using communication equipment such as telephones and computers.

Key Responsibilities

• Schedule onsite resident guests for Member Updates or Club presentations during their stay.
• Meet monthly tour budgets and KPIs set by the company.
• Assist in the tour generation process and ensure prospects meet qualification requirements.
• Complete duties relevant to the assigned shift.
• Welcome guests, conduct courtesy calls, provide tourist information, and assist with restaurant/tour bookings.
• Assist members with room requests, troubleshooting, and deliveries.
• Handle front desk operations including check-in/check-out, reservations, cash handling, communication systems, tour bookings, and guest enquiries.
• Maintain knowledge of resort facilities, room availability, membership guidelines, and local attractions.
• Increase room sales, incidental revenue, tour upselling, and promotions.
• Manage website availability for non-member bookings.

Attributes

• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Computer literate; PMS experience is an advantage.
• Knowledge of sales techniques.
• Ability to build rapport quickly.
• Strong problem-solving and persuasion skills.
• Positive, enthusiastic, and results-driven.
• Strong active listening skills.
• Able to work independently and as part of a team.
• Professional and responsible attitude.
• Ability to work effectively with employees and guests at all levels.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.