Quality Improvement (QI) Officer, UNFPA

Jhpiego Inc.; Banyumas ꦧꦚꦸꦩꦱ꧀; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Jhpiego Inc. seeks a Quality Improvement (QI) Officer to support a UNFPA-funded program in West Java (Cianjur) and Central Java (Banyumas). The role delivers technical assistance, coordinates QI activities, manages data, and supports documentation at district and provincial levels.

The candidate will work with the QI Specialist and M&E teams, ensure timely reporting, and engage health facilities to sustain QI efforts. Strong English and Bahasa Indonesia, plus field travel, are required.

Qualifications

• Clinical background in MNCH (GP, midwife, nurse) or public health.
• Minimum 5 years in MNCH technical area.
• Fluent in English and Bahasa Indonesia; strong writing and communication skills.
• Strong knowledge of Indonesia health system and key MNCH stakeholders.

Responsibilities

• Coordinate and facilitate QI Collaborative activities across districts; prepare learning sessions and coaching visits.
• Provide technical assistance to hospitals and Puskesmas and district stakeholders in QI implementation.
• Support data collection, entry, and preliminary analysis of QI indicators.
• Document QI activities, reports, and success stories; ensure timely activity reporting.
• Prepare TORs and materials for meetings and provincial events; support scale-up of QI initiatives.

Skills

Public health

MNCH expertise

Stakeholder networking

Training development

Report writing

Education

Clinical background (GP/LMN/Nurse) or public health

Job description

Overview

Jhpiego seeks a Quality Improvement (QI) Officer to support the project funded by UNFPA in West Java, Cianjur District and in Central Java, Banyumas District. The QI Officer will provide technical support to the QI Specialist in implementing the QI Collaborative at the district level. This position plays a key role in ensuring effective coordination, data management, documentation, and technical assistance for quality improvement efforts in public and private health facilities.

Responsibilities

• Support the QI Specialist in coordinating and facilitating the implementation of QI Collaborative activities across target districts, including preparation for learning sessions, coaching visits, and other technical events.
• Assist in organizing technical meetings, workshops and coaching visits at the district level, ensuring technical readiness and proper documentation.
• Provide technical assistance to selected hospitals and Community Health Centre (Puskesmas) and district stakeholders in implementing QI approach and monitoring collaborative indicators.
• Support the collection, entry, and preliminary analysis of QI data from facilities
• Document QI activities, including coaching reports, learning session summaries, and success stories from facility-level improvements.
• Help ensure the completion and timely submission of activity reports and technical documents to the QI Specialist and the M&E team.
• Provide follow-up support to facilities in applying tools such as fishbone diagrams, PDSA cycles, run charts
• Coordinate closely with District Health Offices and selected health facilities (e.g., RSUD and Puskesmas) to ensure timely implementation and follow-up of QI-related activities.
• Assist in preparing materials for expert meeting, learning sessions, QI mentor regular meeting and other provincial-level events, working closely with the QI Specialist and Program Manager.
• Support the QI Specialist in preparing and ensure smooth execution of QI Collaborative scale up across UNFPA funded program districts area.
• Contribute to the preparation of TORs for activities in coordination with the QI Specialist.
• Support communication, coordination, and advocacy efforts at the provincial and district levels to promote ownership and sustainability of QI initiatives.
• Support the M&E team in verifying and maintaining updated data from health facilities, particularly on collaborative indicators.
• Perform other duties as assigned by the QI Specialist to support QI implementation and alignment with provincial and national strategies.

Required Qualifications

• Clinical professional: general practitioner/midwife/nurse (preferable) or public health
• Minimum 5 years of experiences working in the technical area of MNCH
• Strong knowledge on Indonesia health system at all levels and experience working around it.
• Strong knowledge of key relevant stakeholders in MNCH and possessing good network.
• Experience in developing training materials and delivering training.
• Ability to design, analyse, and be strategic in the implementation of project activities.
• Excellent writing and oral presentation skills, including report writing and dissemination.
• Excellent interpersonal skills and ability to work in a multi-cultural environment.
• Ability to work under tight deadlines on competing priorities.
• Written and spoken fluently in English and Bahasa Indonesia.
• Ability to travel in districts and province

For further information about Jhpiego, visit our website at www.jhpiego.org Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an ...

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes ... . EEO is the Law