Quality Assurance Specialist

Talentious Career Partners; Kota Yogyakarta; Vor Ort; IDR 52.452.000 - 66.737.000; Vollzeit

Zusammenfassung

Talentious Career Partners seeks a Quality Assurance professional with OTA travel experience to join our team in Yogyakarta. The role focuses on elevating customer interactions through rigorous QA, coaching, and data-driven improvement efforts.

Responsibilities include monitoring agent performance, analyzing quality data, and participating in calibration sessions to ensure adherence to standards and policies. Strong English communication and a proactive mindset are essential.

Qualifikationen

• Minimum diploma or bachelor’s degree in a related field.
• Experience in QA for OTA/travel domain preferred.
• Good knowledge of QA processes and quality standards.

Aufgaben

• Monitor customer interactions and evaluate agent performance.
• Provide constructive feedback and coaching to agents.
• Analyze quality data and prepare reports.
• Participate in internal and external calibration sessions.
• Identify improvement opportunities and enhance customer experience.
• Ensure compliance with policies, procedures and quality standards.
• Support new joiners in product and process knowledge.
• Collaborate with performance teams to drive quality improvement.

Kenntnisse

Analytical thinking

Strong communication

Problem solving

Proactive mindset

Attention to detail

English proficiency

Ausbildung

Diploma or Bachelor's degree

Tools

GDS/NGDS

Jobbeschreibung

te Work Schedule: Rotational shifts, 5 working days per week with 2 days off (earliest shift: 6:00 AM; latest shift ends at 10:00 PM

te Work Schedule: Rotational shifts, 5 working days per week with 2 days off (earliest shift: 6:00 AM; latest shift ends at 10:00 PM

WE'RE HIRING: QUALITY ASSURANCE - TRAVEL ACCOUNT

Location: Lippo Plaza, Yogyakarta, Indonesi

Salary: IDR 5,200,00

Start Date: Immedia

Are you passionate about quality, customer experience, and continuous improvement? We're looking for a Quality Assurance professional with Online Travel Agency (OTA) experience to join our team

Key Responsibilitie

• Monitor customer interactions and evaluate agent performanc
• e. Provide constructive feedback and coaching to agent
• s. Analyze quality data and prepare report
• s. Participate in internal and external calibration session
• s. Identify improvement opportunities and enhance customer experienc
• e. Ensure compliance with internal policies, procedures, and quality standard
• s. Support new joiners in developing product and process knowledg
• e. Collaborate with performance teams to drive quality improvement

Requirement

• Minimum Diploma or Bachelor's degr
• ee. At least 1 year of Quality Assurance experience in an OTA/travel acco
• unt. Good knowledge of GDS/NGDS applicat
• ions. Strong analytical, logical, and problem-solving s
• kills. Excellent communication skills in English, both written and spoken (B2 level or
• above). Proactive mindset with strong communication and influencing
• skills. Available to join imm
• ediately.