Quality Assurance Manager

Talentport; Gorontalo; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

A food safety management company in Gorontalo, Indonesia, is seeking a Quality Assurance Manager to oversee QA operations, ensure compliance with local and international standards, and develop the QA team. The role includes managing audits, resolving product complaints, and implementing Quality Management Systems to ensure food safety.

Responsibilities

• Establish, implement, and maintain Quality Management Systems.
• Ensure compliance with BPOM, Halal, and local regulations.
• Conduct internal and supplier audits; drive corrective actions.
• Lead food safety and integrity assurance programs.
• Resolve product complaints and manage customer queries.
• Develop specifications for raw materials and finished products.
• Conduct regular reviews of policies to align with standards.
• Train and develop the QA team, emphasizing local talent.

Job description

Manage and oversee plant Quality Assurance operations to ensure the production of food-safe products that meet customer expectations. Ensure adherence to Quality, Food Defense, Integrity, Legality, and Quality Management systems.

Duties and Responsibilities

• Establish, implement, and maintain Quality Management Systems across the factory.
• Ensure compliance with BPOM, Halal, Other certifications, and other local regulations in Indonesia and internationally.
• Conduct internal and supplier audits; drive corrective and preventive actions.
• Lead food safety, integrity, and legality assurance programs.
• Resolve product complaints, handle non-conformances, and manage customer queries.
• Develop specifications for raw materials and finished products.
• Conduct regular reviews of policies and updates to align with international and Indonesian standards.
• Train and develop the QA team, with emphasis on local talent development.

Key KPIs

• Audit compliance scores
• Customer complaint closure rate
• Food safety incident rate
• Team training & certification completion

Person to Cover

• QA Manager Systems Compliance
• QA Manager Control
• QA Manager Laboratory

Working Conditions & Environment (Location)

Office premises and manufacturing plant at Gorontalo, Sulawesi, Indonesia.