Product Operations Executive (Indonesia)

Hello Travel Pte. Ltd.; Jakarta Pusat; On-site; IDR 267,840,000 - 468,720,000; Full time

Job summary

Hello Travel Pte. Ltd. in Indonesia is seeking a detail-oriented Product Operations Executive to ensure accuracy and quality of HHWT's merchant database, campaigns, and product reporting.

You will support growth by maintaining operational standards, handling outreach, and improving user experience. Ideal candidates have a bachelor's degree in a related field and 2+ years in product operations or digital platforms, with strong analytics, English and Bahasa Indonesia communication, and the ability

Qualifications

• Bachelor's degree in Business, Marketing, IT, or related field.
• 2+ years of experience in product operations, e-commerce, or digital platforms.
• Strong analytical skills with attention to detail.
• Excellent communication skills in English and Bahasa Indonesia.
• Ability to manage multiple tasks and deadlines independently.
• Familiarity with content management systems and reporting tools is a plus.

Responsibilities

• Research assigned destinations and identify coverage gaps.
• Verify and enrich merchant records (name, address, coordinates, contact, operating hours, category, halal status, evidence source, imagery).
• Publish verified records; flag incomplete entries with reasons.
• Contact merchants to claim and confirm listing details.
• Onboard free listings through to published and claimed status.
• Introduce paid listing options, record interest, and escalated qualified leads.
• Log every contact and outcome in the tracker.
• Refresh destination and landing pages to campaign specifications.
• Compile weekly app and web performance data.

Skills

Analytical skills

Attention to detail

Communication skills

English

Bahasa Indonesia

Time management

Education

Bachelor's degree in Business, Marketing, IT, or related field

Job description

Product Operations Executive (Indonesia)

We are seeking a detailed-oriented and proactive Product Operations Associate to join our team in Indonesia. This role is critical in ensuring the accuracy, quality, and performance of HHWT's merchant database, outreach activities, branded destination pages, product reporting, and user experience feedback. The successful candidate will play a key role in maintaining high operational standards and supporting the growth of HHWT's platform.

Key responsibilities

Research assigned destinations and identify coverage gaps.

Verify and enrich merchant records (name, address, coordinates, contact, operating hours, category, halal status, evidence source, imagery).

Publish verified records; flag incomplete entries with reasons.

Contact merchants to claim and confirm listing details.

Onboard free listings through to published and claimed status.

Introduce paid listing options, record interest, and escalated qualified leads.

Log every contact and outcome in the tracker.

Refresh destination and landing pages to campaign specifications.

Compile weekly app and web performance data.

About you

Bachelor's degree in Business, Marketing, IT, or related field.

2+ years of experience in product operations, e-commerce, or digital platforms.

Strong analytical skills with attention to detail.

Excellent communication skills in English and Bahasa Indonesia.

Ability to manage multiple tasks and deadlines independently.

Familiarity with content management systems and reporting tools is a plus.

• Opportunity to work with a growing international travel and lifestyle platform.
• Collaborative and multicultural team environment.
• Career growth and development opportunities.
• Competitive compensation package.

About us

Have Halal, Will Travel (HHWT) is the largest travel and halal lifestyle platform for in Asia, with a reach just shy of 10 million monthly through our media platforms. We enable faith conscious to explore the world without compromising their faith. We do this through engaging content such as halal food guides and in-depth itineraries for faith concious travelers. HHWT works with world-leading brands such as Visa International, Singapore Tourism Board, Korea Tourism Organization, Tourism New Zealand, KLM, Scoot and AirAsia to help them tap on this fast-growing travel segment.