Process Excellence Assistant Manager

PT. DFI RETAIL NUSANTARA TBK; Tangerang Selatan; On-site; IDR 133,920,000 - 245,520,000; Full time

Job summary

PT DFI Retail Nusantara Tbk is seeking a Business Process Manager with strong experience in industrial engineering or information systems. The role focuses on bridging stakeholders, standardizing SOPs, and driving process improvements to enhance operational efficiency.

You will lead process design sessions, document flowcharts and guidelines, and ensure accurate sign-off and communication of updated procedures across Guardian and IKEA business units in Indonesia. Fluency in English is required.

Qualifications

• Education: Bachelor degree in industrial engineering or information system.
• Work Relevant Experience: Minimum 5-7 years as supervisor or equivalent.
• Fluent in English (spoken and written).

Responsibilities

• Bridge discussion to produce SOPs aligned with latest business processes.
• Disseminate and conduct socialization sessions for new/updated process documentation.
• Perform regular reviews and assessments of existing processes for improvement.
• Develop and maintain documentation of all business processes (flowcharts, guidelines, SOPs).
• Facilitate workshops with stakeholders to design processes and achieve consensus.
• Identify gaps and bottlenecks; propose solutions to streamline workflows.
• Encourage use of technology and digital systems to accelerate processes.

Skills

English proficiency

Process optimization

Stakeholder coordination

Education

Bachelor degree in industrial engineering or information system

Job description

PT DFI Retail Nusantara Tbk is seeking a Business Process Manager with strong experience in industrial engineering or information systems. The role focuses on bridging stakeholders, standardizing SOPs, and driving process improvements to enhance operational efficiency.

You will lead process design sessions, document flowcharts and guidelines, and ensure accurate sign-off and communication of updated procedures across Guardian and IKEA business units in Indonesia. Fluency in English is required.