Pre-Sales Consultant (Endpoint solutions)

Tech Data APAC; Jakarta Pusat; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

Tech Data APAC is seeking a Presales Consultant to join our Jakarta team and work closely with the Sales group to deliver tailored demonstrations, qualifications, and technical proof of concepts for supported products and solutions. The role requires deep knowledge of desktop hardware, networking basics, and endpoint security, with strong presentation and multitasking abilities.

You will help qualify opportunities and support L1 vendor activities, while contributing to RFP/RFI responses and

Qualifications

• Thorough knowledge of desktops, laptops, workstations, and printers, including latest technologies and hardware components.
• General knowledge of networking solutions (switch, router, Wireless AP).
• General knowledge of endpoint security solutions (EPP, EDR, XDR).
• Knowledge of Microsoft family products, licensing and administration (Office, M365, Active Directory, email).
• Experience in OS installation, upgrade, configure, and troubleshoot.

Responsibilities

• Assist Account/Product Managers with qualification of opportunities by providing presales technical support.
• Provide pre-sales technical support and deliver deep dive product demonstrations to customers and partners.
• Deliver training to partners on products and solutions.
• Contribute to and refine technical RFP/RFI responses.
• Coordinate customer demonstrations and presentations.
• Coordinate and manage technical validation events (POC).
• Manage POC assets and related activities.
• Participate in conferences, shows, exhibitions when requested.
• Recommend and influence market content.
• Perform other related duties as assigned.
• Manage L1 support requirements from respective vendor.

Skills

Desktop support

Networking basics

Endpoint security

Microsoft 365

Presentation skills

Tools

Active Directory

Windows OS

Office 365

Job description

Job Purpose

Working with the Company's Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities - in or out and helping expand existing opportunities through solid questioning. The Presales Consultant will be responsible on conducting Technical Proof of Concept, Demonstration & Presentation on the supported products & solution.

Responsibilities

• Assist Account/Product Managers with qualification of opportunities by providing presales technical support.
• Provides pre-sales technical support and deliver deep dive product demonstrations to customers and business partners.
• Delivers training to partners on products solution.
• Contribute to and refine technical RFP/RFI responses
• Customer demonstrations and presentations
• Coordinating and managing technical validation events (POC)
• Coordinating and managing POC assets
• Participating in conferences, shows, exhibitions when appropriate and requested
• Recommend and influence market content.
• Performs other related duties as assigned.
• Manage L1 support requirement from respective vendor

Knowledge, Skills And Experience

• Requires thorough knowledge of desktops, laptops, workstations, and printers, including the latest technologies, hardware components, and functional features
• general knowledge of Networking solution (switch, router, Wireless AP)
• general knowledge of endpoint security solution (EPP, EDR, XDR)
• knowledge of Microsoft family products, both on licensing and administering (office, M365, Active directory, email)
• experienced in OS installation, upgrade, configure, and troubleshoot
• Strong interpersonal and presentation skills, with ability to articulate complex technology simply.
• Self-motivated and flexible.
• Ability to effectively multi-task and be able to handle a high volume of requests, specifically unplanned/unscheduled requests.
• Able to execute instructions and to request clarification when needed.
• Able to exhibit ability to be sensitive to the needs, concerns, and feeling of others.
• Able to interact effectively with all levels of management.

Key Skills

Computer Support, Desktop Management, Desktop Software, Desktop Solutions, Endpoint Security Solutions, Laptops, Office Applications, Operating Systems (OS)

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.