Payments Operations Specialist – Processing & Settlements

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Part time

Job summary

DBS Bank Ltd in Jakarta Head Office is seeking an Operations professional for a fixed-term contract. You will handle daily payment processing across personal and credit products, monitor accounts, and execute financial adjustments with strict SLA adherence.

The role requires initiative, teamwork, strong communication, and meticulous attention to detail in a dynamic banking environment. Ideal for candidates aiming to contribute to DBSI/DBS Bank operations within Indonesia.

Qualifications

• University graduate with a Bachelor's degree in any major.
• Demonstrates strong initiative and the ability to learn quickly in a dynamic environment.
• Effective team player with strong interpersonal and communication skills.
• Detail-oriented with a high level of accuracy and thoroughness in completing tasks.

Responsibilities

• Daily Payment Processing for PL, Credit Card, Cashline, ESL.
• Monitoring sundry/suspense accounts and ensuring outstanding items are settled before ageing limits.
• Handling requests for financial adjustments, maintenance, close and re-book and Early Pay Off per SLA.
• Managing the Collection program or marketing programmes related to Personal Loans.
• Handling ad-hoc requests or programmes related to Personal Loans.
• Fee waivers for ESL and related ad-hoc ESL requests per SLA.
• Responding to customer queries on incoming payments and closing complaints within SLA.

Skills

Initiative

Learning agility

Team player

Interpersonal skills

Communication skills

Attention to detail

Education

Bachelor’s degree

Job description

DBS Bank Ltd in Jakarta Head Office is seeking an Operations professional for a fixed-term contract. You will handle daily payment processing across personal and credit products, monitor accounts, and execute financial adjustments with strict SLA adherence.

The role requires initiative, teamwork, strong communication, and meticulous attention to detail in a dynamic banking environment. Ideal for candidates aiming to contribute to DBSI/DBS Bank operations within Indonesia.