Payment Compliance Manager

GoTo Group; Jakarta Pusat; On-site; IDR 234,360,000 - 390,600,000; Full time

Job summary

GoTo Group’s GoPay division seeks a Payment Compliance Analyst to ensure accurate regulatory reporting to Bank Indonesia and clear communications with the regulator. You will scrutinize data, resolve inconsistencies, and track all required actions while coordinating with Product, Finance, Data, and other teams to translate regulatory requirements into reliable deliverables.

You’ll handle end-to-end BI-ready documentation, manage letters and deadlines, and escalate risks with solid

Qualifications

• 3-7 years of experience in data management, compliance, reporting, operations, audit, or a similar role within payment industry, banking, fintech, or government body.
• Hands-on experience preparing regulatory reports or regulatory submissions, preferably to Bank Indonesia or another financial regulator.
• Strong data analysis and validation skills with high attention to detail to identify anomalies, inconsistencies, and data gaps before submission.
• Proficiency with large/complex datasets and tools like Excel/Google Sheets; SQL, data visualization, or BI tools are a plus.
• Strong documentation and organizational skills to maintain clear records of regulatory correspondence, submissions, deadlines, and follow-ups.

Responsibilities

• Responsible for regular and ad hoc regulatory reporting to Bank Indonesia with accurate, complete, timely submissions and documentation.
• Analyze and validate regulatory data across multiple sources, identify inconsistencies, and challenge data before submission.
• Manage Bank Indonesia correspondence end-to-end, including letters, requests, invitations, deadlines, and follow-ups.
• Escalate data gaps and reporting risks to Compliance leadership with clear analysis and recommendations.
• Build and maintain a robust documentation and reporting trail, ensuring completeness and organization of approvals.
• Coordinate Bank Indonesia seasonal events/programs with relevant stakeholders.

Skills

Data management

Compliance

Regulatory reporting

Data analysis

Attention to detail

Stakeholder communication

Ownership

Tools

Excel/Google Sheets

SQL

BI tools

Job description

About the Role

As a Payment Compliance Analyst at Gopay, you’ll help ensure our regulatory reporting and communications with Bank Indonesia are accurate, timely, and well-documented. You’ll be the person who looks closely at the data, challenges inconsistencies, follows through on regulatory letters and invitations, and makes sure every required action is properly tracked and executed. You’ll work closely with Product, Finance, Data, and other teams to turn regulatory requirements into clear and reliable deliverables. If you enjoy working with data, spotting what others may miss, and taking ownership of issue identification through resolution, this role is for you!

What You Will Do

• Responsible for regular and ad hoc regulatory reporting to Bank Indonesia, ensuring submissions are accurate, complete, timely, and supported by appropriate documentation.
• Analyze and validate regulatory data across multiple sources, identify inconsistencies or anomalies, and proactively challenge data before submission.
• Manage Bank Indonesia correspondence end-to-end, including incoming and outgoing letters, requests, invitations, deadlines, and required follow-up actions.
• Escalate data gaps, reporting risks, to Compliance head with clear analysis and recommendations.
• Build and maintain a robust documentation and reporting trail, correspondence, and approvals are complete, and organized.
• Responsible for Bank Indonesia seasonal event/program in coordination with other relevant stakeholders.

What You Will Need

• Have 3-7 years of experience in data management, compliance, reporting, operations, audit, or a similar role within payment industry, banking, fintech, or government body.
• Have hands-on experience preparing regulatory reports or regulatory submissions, preferably to Bank Indonesia or another financial regulator.
• Be highly proficient in data analysis and validation, with strong attention to detail and the ability to identify anomalies, inconsistencies, and data gaps before submission.
• Be comfortable working with large or complex datasets, using tools such as Excel/Google Sheets; SQL, data visualization, or BI tools are a strong advantage.
• Have strong documentation and organizational skills, with the ability to maintain clear records of regulatory correspondence, submissions, deadlines, and follow-up actions.
• Be confident in stakeholder communication and escalation, including asking the right questions, challenging data or information when needed, and following up with multiple teams to get things done.
• Demonstrate strong ownership and judgment, with the ability to manage recurring deliverables independently while knowing when an issue requires escalation to Compliance leadership.

About the Team

You’ll be part of the Payment Compliance team at Gopay, helping ensure GoPay operates responsibly and stays ahead of regulatory expectations in Indonesia’s fast-evolving payment industry. We work closely with Bank Indonesia and teams across the business to turn regulatory requirements into accurate reporting, clear actions, and practical solutions—often solving complex questions where the data tells an important story. What makes this role exciting is the opportunity to see how regulation, data, and real payment products come together, while having a direct impact on how the business operates. If you enjoy digging into data, asking "does this really make sense?", and turning findings into action, you’ll have plenty of room to make an impact here!

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is "empower progress" by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.