Patient Service Executive

Siloam Hospitals Group; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare provider in South Jakarta is seeking a dedicated professional to enhance patient experience and satisfaction. The role involves providing comprehensive support to patients and their families, ensuring quality healthcare services, and maintaining communication with healthcare teams. Candidates should possess a bachelor's degree in a relevant field and have strong verbal and written communication skills. A minimum of one year of experience in a similar setting is preferred. Join us to help deliver exceptional healthcare services with empathy and respect.

Qualifications

• Excellent verbal and written communication skills are essential.
• Understanding of medical billing procedures and insurance processes is beneficial.
• Minimum 1 year of experience in a similar field preferred.

Responsibilities

• Provide the best service and explanation of customer needs for hospital products.
• Build relationships with patients, families, and staff to promote satisfaction.
• Comply with organizational guidelines and health care laws and regulations.
• Anticipate and identify patient needs.

Skills

Verbal communication

Written communication

Education

Bachelor's degree in a related field

Job description

Located in the business district of South Jakarta, Siloam Hospitals Simatupang has become a trusted private hospital for locals and foreigners living in the South Jakarta area. The hospital provides all kinds of quality healthcare services, especially through its excellent services in cardiology, neurosciences, orthopaedics and radiation oncology. With modern medical equipment and tools, the specialists, general practitioners, nurses, and support staff at Siloam Hospitals Simatupang are committed to providing patients with international-standard healthcare and services.

Job Description

• Providing the best service and explanation of customer needs for hospital products and facilities so that patients/patient families can make the best decisions regarding the health facilities and services they will undergo.
• Builds relationships with patients, families and staff to create an environment where patient experience and satisfaction is paramount.
• Communicates findings appropriately to healthcare team members.
• Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
• Works with appropriate individuals or departments to limit or resolve delays in services and is able to communicate well with patients and families.
• Act as an intermediary for Hospital Administration on behalf of patients and their families.
• Educate healthcare professionals and employees about ways to humanize patients.
• Make follow-up telephone calls to discharged patients and ask for feedback about their experience while in hospital and forward all questions/input of a clinical and non-clinical nature to the relevant manager.
• Anticipate and identify patient needs.
• Providing guidance and positive support to patients/families in a more personal manner while ensuring their entire series of care runs according to procedures.
• Develop a care plan to meet their personal health care needs.
• Treat patients with empathy and respect and conduct yourself in a professional manner.
• Comply with organizational guidelines and health care laws and regulations.
• Attend ongoing training and courses to keep up with new developments in health care.
• Implement procedures and practices to ensure quality and safety in services, including attending training sessions, collecting data, documenting findings, and generating reports to support the attainment of hospital-wide indicators and departmental/unit objectives.

Qualifications

• bachelor's degreefrom any related major
• Preferably those who have experience in the same field for Have minimum 1 year.
• Excellent verbal and written communication skills for interacting with patients, families, and hospital staff.
• Understanding of medical billing procedures and insurance processes is beneficial.

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.