Partnership GTM Delivery

XL Smart career; Jakarta Selatan; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

XL Smart career is seeking a Go-To-Market (GTM) Delivery Coordination professional in Jakarta Selatan to drive end-to-end digital partnership integrations and seamless rollouts. You will coordinate internal squads (IT, Billing, Network, Customer Care) and partner teams to ensure timely onboarding, API integrations, and billing setups, while leading UAT and post-launch performance reporting.

The role focuses on rapid incident resolution, cross-functional alignment, and accurate operational

Responsibilities

• Coordinate end-to-end GTM delivery and digital partnership integration across internal and partner teams.
• Manage onboarding for new digital partners, including API integrations, billing setups, and system configurations.
• Lead UAT and validate payment journeys; ensure readiness prior to commercial rollout.
• Act as the operational focal point for live services; troubleshoot and resolve bottlenecks quickly.
• Track milestones and deliver actionable reports for leadership on status and performance.
• Bridge commercial owners and technical execution teams; translate requirements into deliverables.
• Ensure on-time project delivery and frictionless user journeys with zero-defect launches.

Skills

API integrations

Onboarding coordination

UAT leadership

Incident management

Cross-functional liaison

Reporting & analytics

Job description

Job Purpose:
Coordinate and execute the end-to-end Go-To-Market (GTM) delivery and technical integration of digital partnership initiatives. Reporting directly to the Head of GTM & Delivery, this role acts as the operational engine for launching new digital services, ensuring seamless cross-functional execution, robust partner onboarding, and rapid post-launch troubleshooting to accelerate time-to-market and guarantee optimal service performance.

Main Responsibility:

Integration & Delivery Coordination: Manage the day-to-day tactical execution of technical onboarding for new digital partners. Coordinate seamlessly across internal squads (IT, Billing, Network, Customer Care) and external partner engineering teams to ensure API integrations, billing setups, and system configurations are completed on schedule.

GTM Execution & Launch Readiness: Execute the tactical steps of the commercial launch plan. Drive User Acceptance Testing (UAT), validate end-to-end customer payment journeys, and ensure all operational checklists and system readiness criteria are fully met prior to commercial rollout.

Incident Management & Troubleshooting: Act as the operational focal point for live digital services. Rapidly investigate delivery bottlenecks, resolve technical friction, and coordinate with IT and partners to fix user‑facing errors, ensuring minimal disruption to the customer experience.

Performance Tracking & Reporting: Track integration milestones, daily delivery metrics, and post-launch operational health. Generate accurate, actionable reports and dashboards for the Head of GTM & Delivery to provide full visibility into project status, technical bottlenecks, and service stability.

Cross-Functional Alignment: Serve as the active bridge between the commercial partnership owners (e.g., Gaming, OTT, Payments) and technical execution teams. Ensure that commercial requirements, revenue-share models, and campaign mechanics are accurately translated into flawless technical deliverables.

Key Output:
On-Time Project Delivery: The successful, on-schedule technical integration and commercial launch of digital partnership initiatives, eliminating operational delays.
Frictionless User Journeys: Completed, rigorously tested customer journeys (UAT) that result in zero-defect product launches and a seamless digital experience for the end-user.
Rapid Incident Resolution: Measurable reduction in issue resolution times for live services, maintaining high Transaction Success Rates (TSR) and system uptime through proactive troubleshooting.
Accurate Operational Visibility: The consistent delivery of precise, timely reports providing leadership with clear insights into delivery pipelines, launch readiness, and post-launch performance.