Padel Community & Events Manager

BP Consulting Group - Management Consultant; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Reserve by City Padel is seeking a Community Management Officer to bridge the padel community with the Reserve brand in Surabaya. You will build relationships with clubs, leaders, members, and partners and drive engagement at events.

You will manage community data, gather feedback, and coordinate with Operations, Academy, Marketing, and Events to ensure memorable experiences and successful activations.

Qualifications

• Strong interpersonal skill with ability to approach, engage, and maintain relationships with padel clubs, members, and community leaders.
• Highly organized in managing community database, event schedules, communication groups, and member follow-ups.
• Passionate about building relationships and creating memorable customer experience.

Responsibilities

• Community Relationship: Build and maintain strong relationships with padel clubs, community leaders, members, corporate communities, and potential partners.
• Community Engagement: Create and execute community engagement initiatives such as fun play, open match, club night, member gathering, and community-based activations.
• Community Acquisition: Support the acquisition of new players, members, academy participants, and club partners through direct engagement and relationship-building.
• Event & Activation Support: Assist the execution of tournaments, community events, brand collaborations, and post-launch activations to strengthen Reserve's presence in the padel ecosystem.
• Member Experience: Ensure every community interaction reflects Reserve's premium, welcoming, and lifestyle-driven brand experience.
• Community Database Management: Maintain community records, contact lists, attendance data, feedback, and engagement history for future activation planning.
• Feedback & Insight Collection: Gather insights from players, members, clubs, and communities to help the team improve programs, services, and customer experience.
• Collaboration with Internal Team: Coordinate with Operations, Academy, Marketing, and Event teams to ensure community programs are well-executed and aligned with Reserve's business.

Skills

Interpersonal skills

Organizational skills

Community engagement

Relationship building

Event participation

Education

Bachelor's degree

Job description

Reserve by City Padel is seeking a Community Management Officer to bridge the padel community with the Reserve brand in Surabaya. You will build relationships with clubs, leaders, members, and partners and drive engagement at events.

You will manage community data, gather feedback, and coordinate with Operations, Academy, Marketing, and Events to ensure memorable experiences and successful activations.