OVERSEAS NETWORK & CUSTOMER SERVICE EXECUTIVE

PT. NGFS INDO NUSA; Batam; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

BPJS Ketenagakerjaan dan Kesehatan

Job summary

PT. NGFS INDO NUSA is seeking an Overseas Network & Customer Service Executive to manage overseas enquiries, handle bookings across Indonesia, Singapore and abroad, and ensure smooth shipment handling from booking to POD with timely, accurate service.

The candidate should have a Diploma or Bachelor’s degree in Shipping/Logistics, at least two years in customer service or freight forwarding, fluent English, strong math and data-entry skills, and be a proactive team player ready to work with our

Qualifications

• Diploma or Bachelor's degree in shipping, logistics, or related field.
• Minimum 2 years' experience in customer service, logistics, or freight forwarding.
• Fluent in English (spoken & written).
• Strong math, computer literacy, detail-oriented, organized.

Responsibilities

• Handle overseas network enquiries.
• Respond promptly to customer calls and emails.
• Source vendors, compare rates, and provide quotations.
• Follow up on confirmations or rejections.
• Process orders according to SOP, update customers and supervisor daily.
• Manage pricing, booking, data entry, and pass files to Accounts for billing.

Skills

Fluent in English

Mathematics

Detail-oriented

Organized

Team player

Computer literacy

Education

Diploma or Bachelor’s degree in Shipping/Logistics/Freight Forwarding/Transportation Management

Tools

Microsoft Office

Job description

OVERSEAS NETWORK & CUSTOMER SERVICE EXECUTIVE

We’re seeking a proactive candidate to handle overseas network enquiries, manage customer bookings across Indonesia, Singapore, and overseas, and ensure smooth shipment handling from booking to POD with timely, accurate service.

Requirements

Diploma or Bachelor’s Degree, preferably in Shipping, Logistics, Freight Forwarding, or Transportation Management.

Minimum 2 years’ experience in customer service, logistics, or freight forwarding.

Fluent in English (spoken & written).

Strong in mathematics, computer literacy, detail‑oriented, and organized.

Fast learner, motivated, problem‑solver, and team player.

Responsibilities

Handle overseas network enquiries.

Respond promptly to customer calls and emails.

Source vendors, compare rates, and provide quotations.

Follow up on confirmations or rejections.

Process orders according to SOP, update customers and supervisor daily.

Manage pricing, booking, data entry, and pass files to Accounts for billing.

Additional Information

Overtime: Required when necessary to meet deadlines and ensure smooth operations

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Service Executive?

Do you have freight forwarding experience?

How would you rate your English language skills?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Are you willing to undergo a pre-employment background check?

NGFS (Next Generation Freight Service) is a growing Global Supply Chain Solutions Provider in both domestic and international.

The foundation of our success is an entrepreneurial approach empowering highly skilled staff of supply chain and logistics professionals.

We focus on operational excellence and continuous improvement in supply chain operations in order to help our customers enhance their performance and achieve greater outcomes from day one.

NGFS (Next Generation Freight Service) is a growing Global Supply Chain Solutions Provider in both domestic and international.

The foundation of our success is an entrepreneurial approach empowering highly skilled staff of supply chain and logistics professionals.

We focus on operational excellence and continuous improvement in supply chain operations in order to help our customers enhance their performance and achieve greater outcomes from day one.

Medical

Miscellaneous allowance

BPJS KETENAGAKERJAAN DAN KESEHATAN, PROFESSIONAL D