OUTLET SUPERVISOR - MEVUI PENIDA

Mevui Vietnam Kitchen; Batukandik; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Mevui Vietnam Kitchen is seeking a Supervisory role to oversee daily F&B operations and lead a frontline team in Bali. The ideal candidate will manage shifts, ensure service quality, and train staff while maintaining SOPs and hygiene standards.

Responsibilities include guest satisfaction, cash handling, stock control, and reporting to the Outlet Manager. Fluency in English and strong leadership are required.

Qualifications

• Diploma or Bachelor's degree in hospitality, business management, or related field.
• Experience in the food & beverage or hospitality industry.

Responsibilities

• Supervise and coordinate staff during shifts to ensure smooth outlet operations.
• Support the Outlet Manager in monitoring service quality and guest satisfaction.
• Ensure staff follow SOPs, safety, and hygiene standards.
• Handle day-to-day customer requests, feedback, and resolve issues promptly.
• Assist with staff scheduling, training, and performance monitoring.
• Monitor stock levels, assist in ordering, and prevent wastage.
• Maintain cleanliness and organization of the outlet at all times.
• Prepare shift reports and communicate key updates to the Outlet Manager.
• Ensure POS transactions, billing accuracy, and cash handling procedures are followed.
• Motivate and guide team members to deliver excellent customer service.

Skills

Leadership

Communication

Multitasking

Problem-solving

English

Education

Diploma or Bachelor’s in Hospitality

Business Management

Tools

POS systems

MS Office

Job description

Key Responsibilities

Supervise and coordinate staff during shifts to ensure smooth outlet operations.

Support the Outlet Manager in monitoring service quality and guest satisfaction.

Ensure staff follow Standard Operating Procedures (SOPs), safety, and hygiene standards.

Handle day-to-day customer requests, feedback, and resolve issues promptly.

Assist with staff scheduling, training, and performance monitoring.

Monitor stock levels, assist in ordering, and prevent wastage.

Maintain cleanliness and organization of the outlet at all times.

Prepare shift reports and communicate key updates to the Outlet Manager.

Ensure POS transactions, billing accuracy, and cash handling procedures are followed.

Motivate and guide team members to deliver excellent customer service.

Qualifications

Diploma or Bachelor’s Degree in Hospitality, Business Management, or related field (preferred).

Experience in the food & beverage or hospitality industry.

Required Skills & Experience

Minimum 1–2 years of experience as a Supervisor, Team Leader, or Senior Staff in F&B.

Strong leadership and people management skills.

Good communication and interpersonal abilities.

Ability to multitask and work effectively in a fast-paced environment.

Basic financial understanding (cash handling, sales tracking).

Familiarity with POS systems and MS Office (Excel, Word).

Problem-solving and conflict resolution skills.

Fluent in English (spoken and written).