Operations Staff

PT Bumi Santosa Cemerlang; Jakarta Pusat; On-site; IDR 156,240,000 - 245,520,000; Full time

Job summary

PT Bumi Santosa Cemerlang in Jakarta is seeking a detail-oriented operations/settlement professional for a full-time role. You will run daily settlement operations across multiple assets — covering top up, cashout, reconciliation, Jira escalation handling, CDD and Edd Process, withdrawal process and reporting to regulators.

The role requires high accuracy, discipline with daily deadlines, and the ability to work across several systems.

Qualifications

• Bachelor’s degree (Economics, Accounting, Management, or related field).
• 1–3 years of experience in operations/settlement/back office, ideally in fintech, banking, securities, or e-money.
• Detail-oriented, resilient with high-volume repetitive processes, and disciplined with daily deadlines.
• Proficient in Excel/Google Sheets; quick to adapt to multiple internal tools/panels.
• Comfortable handling cross-asset transactions (fiat, gold, crypto).
• Clear written communication in both Bahasa Indonesia and English.

Responsibilities

• Process USD top up & cashout (Direct Deposit and OTC), and manual cashout
• Process and analysis crypto high risk transfer
• Handle gold withdrawal and report gold WD to regulator
• Perform monthly reconciliation
• Manage the GoAML Message Board, LTKM, and escalations from the regulator
• Handling Jira escalation from the Customer Experience
• Support onboarding: Institutional Account Opening, Partner EDD, and SID (KYC) remediation

Skills

Detail-oriented

High-volume processing

Deadline discipline

Education

Bachelor's degree (Economics, Accounting, Management, or related field)

Tools

Excel

Google Sheets

Internal tools/panels

Job description

1 - 3 Years

Full Time

Job Description

About Us

Pluang is Indonesia’s leading multi-asset investment platform, offering products such as Indonesian Stocks, Crypto, US Stocks, Mutual Funds, and Gold. Our mission is to make investing accessible, seamless, and secure—so more Indonesians can achieve financial independence. Backed by $110M+ in funding from global investors like Accel and Openspace Ventures, we’re one of Indonesia’s fastest-growing fintechs. Discover more about our vision here.

Role Overview

Run daily settlement operations across multiple assets — covering top up, cashout, reconciliation, Jira Escalation handling, CDD and Edd Process, withdrawal process and reporting to regulators. The role requires strong attention to detail, discipline around daily timelines, and comfort working across multiple systems at once.

Key Responsibilities

• Process USD top up & cashout (Direct Deposit and OTC), and manual cashout


• Process and analysis crypto high risk transfer


• Handle gold withdrawal and report gold WD to regulator


• Perform monthly reconciliation


• Manage the GoAML Message Board, LTKM, and escalations from the regulator


• Handling Jira escalation from the Customer Experience


• Support onboarding: Institutional Account Opening, Partner EDD, and SID (KYC) remediation

Required Qualifications

• Bachelor’s degree (Economics, Accounting, Management, or related field)


• 1–3 years of experience in operations/settlement/back office, ideally in fintech, banking, securities, or e-money


• Detail-oriented, resilient with high-volume repetitive processes, and disciplined with daily deadlines


• Proficient in Excel/Google Sheets; quick to adapt to multiple internal tools/panels


• Comfortable handling cross-asset transactions (fiat, gold, crypto)


• Clear written communication in both Bahasa Indonesia and English

Nice to Have

• Experience in multi-currency reconciliation and settlement


• Familiarity with gold/commodity processes and KBI reporting


• Familiarity with crypto/blockchain basics


• Familiarity with Jira and operational escalation flows

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.