Operations Payment Operations Analyst

PT Brokeret Fintech Solutions; Tangerang; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT Brokeret Fintech Solutions seeks a Payments Operations Specialist to run daily settlement and reconciliation across 50+ providers, chase issues, and maintain accurate client ledgers. Based in our Jakarta Operations & Client Success centre, you will ensure auditable outcomes for broker clients across Asia.

You will own settlement runs, investigate breaks, post adjustments with full audit trails, and coordinate with banks and providers.

Qualifications

• 2+ years in payments operations, reconciliation, or back-office roles handling multiple rails/providers.
• Strong Excel skills; experience with reconciliation tools and basic SQL preferred.
• Methodical, detail-oriented, and accountable for balance-level accuracy.
• Comfortable working across time zones and responding under SLA pressure.
• Clear written and verbal English; Bahasa Indonesia is a plus.

Responsibilities

• Execute daily settlement runs and reconcile inbound/outbound flows across 50+ payment providers and rails.
• Identify, investigate, and resolve settlement exceptions within agreed SLAs.
• Post authorised manual adjustments and corrections to client ledgers with full audit trail.
• Escalate, coordinate, and track issues with payment providers, banks, and internal teams until closure.
• Maintain and improve daily operational reports, handover notes, and runbooks.
• Run settlement pipelines, verify net positions, and confirm settlements for multiple providers.
• Perform root-cause analysis on exceptions and open incident tickets for unresolved items.
• Liaise with external counterparties and banking partners to chase missing or delayed funds.
• Update routing configs, limits, and exception rules with Ops and Engineering as needed.
• Support ad-hoc reconciliations for client queries, audits, and post-mortem reviews.

Skills

Excel

SQL

Reconciliation tools

Attention to detail

Time zone flexibility

Job description

You will run daily settlement and reconciliation across 50+ payment providers, investigate breaks, chase counterparties, and ensure client balances are accurate to the cent. The role is part of our Jakarta Operations & Client Success centre and focuses on reliable, auditable operational outcomes for broker clients across Asia.

What you'll own

• Execute daily settlement runs and reconcile inbound/outbound flows across 50+ payment providers and rails.
• Identify, investigate, and resolve settlement exceptions within agreed SLAs.
• Post authorised manual adjustments and corrections to client ledgers with full audit trail.
• Escalate, coordinate, and track issues with payment providers, banks, and internal teams until closure.
• Maintain and improve daily operational reports, handover notes, and runbooks.

A typical week

• Run settlement pipelines, verify net positions, and confirm settlements for multiple providers.
• Perform root-cause analysis on exceptions and open incident tickets for unresolved items.
• Liaise with external counterparties and banking partners to chase missing or delayed funds.
• Update routing configs, limits, and exception rules with Ops and Engineering as needed.
• Support ad-hoc reconciliations for client queries, audits, and post-mortem reviews.

What we look for

• 2+ years in payments operations, reconciliation, or back-office roles handling multiple rails/providers.
• Strong Excel skills; experience with reconciliation tools and basic SQL preferred.
• Methodical, detail-oriented, and accountable for balance-level accuracy.
• Comfortable working across time zones and responding under SLA pressure.
• Clear written and verbal English; Bahasa Indonesia is a plus.