Operations Executive (Chinese) — Customer Success & Ops

DHL; Indonesia; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking an Operation Executive (Chinese Language) in Subang, Indonesia, to manage customer relationships and drive operational excellence across the CE business. You will coordinate with internal teams and vendors, ensuring service performance and satisfaction.

Role requires strong customer focus, data-driven decision making, and ability to work with cross-functional teams to optimize operations and costs.

Qualifications

• Diploma or higher in any discipline; Logistics or related fields preferred.
• Proficient in Microsoft Excel; other MS Office apps beneficial.
• Additional logistics, supply chain, or customer operations certifications are advantageous.

Responsibilities

• Build and maintain strong customer relationships to ensure long-term partnerships and retention.
• Serve as the key operational contact for day-to-day account management.
• Ensure customer requests and operational requirements are fulfilled efficiently.
• Conduct regular customer reviews to monitor performance and identify improvements.
• Monitor SLAs and KPIs; coordinate with cross-functional teams to deliver solutions.
• Analyze performance data and implement corrective actions to improve productivity and service quality.
• Support continuous improvement and operational excellence programs.
• Gather daily, weekly, and monthly forecasting information across divisions.
• Align demand forecasts with planning and resource requirements.
• Work with site management to ensure readiness and optimal resources.
• Support strategic account development initiatives.
• Identify and implement cost-saving initiatives; monitor costs and propose efficiency gains.

Skills

Customer relationship

Communication

Analytical thinking

Cross-functional work

Education

Diploma degree

Excel proficiency

Tools

Excel

Job description

DHL Supply Chain is seeking an Operation Executive (Chinese Language) in Subang, Indonesia, to manage customer relationships and drive operational excellence across the CE business. You will coordinate with internal teams and vendors, ensuring service performance and satisfaction.

Role requires strong customer focus, data-driven decision making, and ability to work with cross-functional teams to optimize operations and costs.