Operations - Broker

Monee; Jakarta Pusat; On-site; IDR 250,000,000 - 350,000,000; Full time

Job summary

Monee, a leading digital payments and financial services provider, invites an experienced professional to join Jakarta-based operations as an Insurance Operations Specialist. This individual contributor role focuses on premium, claim and policy reconciliation, ensuring accurate processing and timely resolutions.

You will analyze data, monitor KPIs, develop streamlined policies, and collaborate with Business Development, Product, and external partners to maintain regulatory compliance and smooth

Qualifications

• Strong data management skills across large datasets (survey and claims data).
• Solid knowledge of insurance regulations and best practices.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Manage premium, claim, and policy reconciliation and monitor claim processing.
• Prevent and resolve disputes, and handle escalated issues promptly.
• Analyze operational data and trends to guide decisions and track KPIs.
• Develop and implement policies and procedures to streamline workflows.
• Collaborate with Business Development, Product, the Board, and external partners.
• Ensure operations meet industry regulations and company standards.

Skills

Data handling

Communication skills

Analytical thinking

Problem solving

Education

Bachelor’s degree in Business Administration or related field

Job description

Experienced (Individual Contributor) Jakarta

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description

• Manage premium, claim, and policy reconciliation and monitor claim processing to keep service accurate and timely.
• Prevent and resolve reconciliation and claim disputes, and handle escalated issues promptly.
• Analyze operational data and trends to guide decisions, and track KPIs to find areas for improvement.
• Develop and implement policies and procedures that streamline workflows.
• Work with Business Development, Product, the Board of Directors, and external partners to keep operations seamless.
• Ensure operations meet industry regulations and company standards.

Requirements

• Bachelor’s degree (preferably Business Administration, or a related field)
• Minimum 3 years of experience in insurance (broker, general, or life insurance).
• Strong ability to manage large volumes of data, including survey and claims data.
• Solid understanding of insurance industry regulations and best practices.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills, with the ability to resolve complex issues.